Customer Technical Support, Manager
Telia Sverige AB / Maskiningenjörsjobb / Solna
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hela Sverige Telia Carrier owns and operates one of the world's most extensive fiber backbones. Our mission is to provide exceptional network infrastructure and services - empowering individuals, businesses and societies to execute their most critical activities. Telia Carrier is a part of the Telia Company group, Europe's 5th largest operator with 175 million subscriptions in the Nordics and Baltics.
We are looking for a manager for one of our two Customer Support teams. Your mission will be to:
• delight customers through excellence in caring for them
• have a relentless focus on customer excellence and customer experience of active customer services
• be responsible for the 24/7 customer care function in the company (one of the two teams)
• drive the first line resolution to an industry leading level
• responsible for developing and enhancing Customer Care functionality to support new service verticals such as Enterprise
• propose and drive automation in your own area, both in internal processes but also in facing the customer throughout the customer life cycle
• visionary leadership for a customer oriented and modern service company
• work with the organizational and human resource aspects to be able to give a seamless customer experience in light of the geographic coverage of the business
• ensure excellent customer experience regardless of customer's location or time zone
Essential skills and experience:
• minimum of 5 years business experience in Customer Operations. Management experience is meriting
• good understanding of a multi-cultural environment and interest to work in such
• strong commercial acumen, ability to create results and cooperate with others
• good understanding in how to build teams in a dynamic business environment and able to coach your team to adopt changes in tools and processes
• a natural leader with a great sense of responsibility, ability to prioritize and take immediate decisions and execution when needed
• good inter-personal skills, among others, an ability and interest to coach the individuals in your team to be high-performing and facilitate their learning curve
• an extrovert, actively networking with the organization
• fluent in English, both spoken and written
• university degree
• very good communication and presentation skills
• strong analytical skills and being a problem solver
• service minded and indifferent to a stressful environment
If you are a natural leader with a great sense of responsibility, enjoying work in a multi-cultural environment both among colleagues and towards the customers. If you know how to build teams in a dynamic business environment and possess a coaching mindset empowering your team to adopt changes in a dynamic business environment - I'm looking for you! Your team is multi-cultural, fast-changing and highly skilled, and you are a part of creating excellent customer experience together with the team.
Workplace: Solna
Application: Please, apply no later than November 30. If you have any questions, please contact Anna Demchenko:
Anna.Demchenko@teliacompany.com or Marcus Sjödin:
Marcus.Sjodin@teliacompany.comPubliceringsdatum2019-11-14Så ansöker duSista dag att ansöka är 2019-11-30
Klicka på denna länk för att göra din ansökanAdressTelia Sverige AB
Stjärntorget 1
16991 Solna
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Telia Sverige AB (org.nr 556430-0142)
Stjärntorget 1 (
visa karta)
169 91 SOLNA
Arbetsplats Telia Company AB
Jobbnummer 4956887
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