Customer support specialist
Outpost 24 AB / Datajobb / Karlskrona
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We provide direct support 24 hours per day and 7 days per week for all our customers and ensure that every customer gets the technical expertise they need, on-demand, by qualified technology and security experts. Now we need to increase our team of Security experts to our global team.
Responsibility
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Requirements
High school diploma in IT, general education degree or equivalent
Ideal candidate must be passionate about security
Knowledge of relevant software computer applications and equipment, servers and networks is preferred
Effective listening skills
Willingness to co-operate with others and work to the greater good
Knowledge of customer service principles and practices
Ability to speak and write clearly and accurately
Demonstrated proficiency in typing and grammar
Interpersonal skills
Communication skills - verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance
About us
Founded in 2001, Outpost24 is a vulnerability management company providing best-in-class solutions to help users identify and mitigate weaknesses in their network. Outpost24 offers real-time vulnerability alerts and solution-based reports that facilitate the instant recognition of imminent threats.
With more than 40 locations worldwide, Outpost24 collectively scans over 400 million IP addresses weekly and detects more than 12 thousand vulnerabilities on a daily basis. More than 2000 companies around the world trust Outpost24 to protect their internal and external networks; from government entities, to financial institutions; and from global retailers to telecommunication providers.
About the position
Salary according to the market
Certification and continued skill development
The best of both worlds: the growth opportunities and interesting customers from large organizations.
The involvement and cooperation of working in small teams with different seniority level.?
International career possibilities?
Celebrating and fun culture environment.?
High-performing, international environment
Full time job
Location: Karlskrona, Sweden
How to apply
To apply, please send CV and Cover Letter with a subject ?Customer support specialist? to Mikael Lagström,
mml@outpost24.com .
Publiceringsdatum2015-09-03KörkortskravB
Varaktighet, arbetstid
Tillsvidare
Heltid
ErsättningFast månads- vecko- eller timlön
Så ansöker duAnsökan kan skickas till e-postadress:
mml@outpost24.comFöretagOutpost 24 AB
AdressOutpost 24 AB
Skeppsbrokajen 8
37133 Karlskrona
KontorsadressSkeppsbrokajen 8
Karlskrona
Övriga kontaktuppgifterTelefonnummer: 0455-612300
Jobbnummer 2438805
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