Customer Support Specialist - Data Capture Lead
Medius AB / Supportteknikerjobb / Linköping
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hela Sverige Visa alla jobb hos Medius AB i Linköping,
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hela Sverige We are a Swedish company, simplifying the invoice handling process for our customers with our world-leading SaaS application MediusFlow. We've already made over 1300 clients' lives easier - and we're ready for more!
As the list of customer grows, so does the need help and support users in their daily interactions with our products. We assist them during their work and make sure our solution meets their needs.
To provide a high customer service level, we are looking for an additional team member to join our Customer Support team.
What will you do?
We are helping our clients with the full scope of our offering, including: data capture, workflow and ERP integration, involving:
• Solving customer support tickets - for both MediusFlow and data capture related issues
• Take on an expert and lead position within the ReadSoft & data capture field
• Document and train your peers on troubleshooting guides and provide best practices for data capture setups
• Resolving technical issues with our applications and gathering relevant information from emails, logs, databases etc.
• Recreating customer issues and, if needed, document solutions to known/common issues
• Collaborating with R&D, QA and ERP departments while solving tickets
• Participating in internal projects of the technical support department
Our requirements:
• 1+ years' experience from working with ReadSoft Invoices or similar data capture product; either in a super-user role or a configuration setup and troubleshooting role
• An analytical mindset
• Fluency in English
• Positive attitude, highly developed communication skills
• Bachelor's degree in technical field of studies (preferred) or relevant working experience
• Experience with Windows environments and systems tools
• Interest in ERP systems and workflow solutions
What we offer:
• A lead position in the customer support organization
• Highly competitive salary, full time contract
• Essential software and equipment
• In-house technical trainings, board games parties, occasional events, team breakfasts, games room, Fresh fruits, great coffee and Swedish Fika
• A beneficial pension plan with Skandia
• Corporate health care benefits
• Medius values work/life balance and offer flexible work hours for our employees
• A team-oriented atmosphere in an international company.
Publiceringsdatum2018-11-23Så ansöker duSista dag att ansöka är 2019-01-26
Klicka på denna länk för att göra din ansökanKontaktGabriella Landberg
gabriella.landberg@medius-group.comFöretagMedius AB
AdressMedius AB
Platensgatan 8
58220 Linköping
KontorsadressPlatensgatan 8
Jobbnummer 4473898
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