Customer Support Representative
Safello Technology Development AB / Kundservicejobb / Stockholm
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hela Sverige Visa alla jobb hos Safello Technology Development AB i Stockholm Are you a crypto curious and experienced Customer Support Professional? Would you like to contribute to shaping the future of the largest cryptocurrency exchange in Sweden? Then this might be just the right opportunity for you!
The mission of the role
In this role you will be responsible for handling all incoming requests and inquiries from Safello's customers. You will work with and manage first-level customer support via email and Intercom, as well as second-level customer support via telephone and email in the area of cryptocurrencies and blockchain technology.
Based on your findings, suggestions and customer feedback, you will contribute to shaping the future of the largest cryptocurrency exchange in Sweden by applying it into our product offering, updates of internal policies and processes, in a stimulating and data-driven work environment.
Responsibilities in the role include, but are not limited to:
Provide first-line support in the following channels: (email, Intercom, telephone, and other).
Order monitoring.
Reviews of customer documents, orders, and activity.
You will report to the head of Support/CX and be part of a dynamic team.
Co-creation of educational content in the area of blockchain technology and cryptocurrencies.
Continuous upgrades of the process flow, in the areas of customer experience.
Working hours: Regular working hours (09:00 - 18:00) three days a week and two evenings (12:00-21:00) a week. Weekend coverage could occur.
About you
In order to succeed in the role we believe that you:
Have excellent communication skills in Swedish and English.
Have a minimum of 2 years of experience in customer service from the financial industry.
Most importantly, we believe that you have a customer-focused approach, a genuine interest in user experience and always prioritize high quality.
As we are a crypto company, any experience or interest in blockchain technology and cryptocurrency infrastructures is highly appreciated.
What we offer
We offer flexibility, a competitive salary, and a benefits package. Our office is located centrally in Stockholm, but we are all flexible remote workers. Being part of Team Safello means being on a growth journey that offers great career opportunities and the possibility to influence the future of financial systems.
About Safello
Founded in 2013 and registered by Finansinspektionen, Safello is the safe and simple cryptocurrency exchange for Swedish customers. Backed by best-in-class VC firms, Safello offers instant buying and selling and integrates several advanced features to make cryptocurrency easily and securely accessible for everyone. Since May 2021, Safello is a public company listed on Nasdaq First North. Read more on safello.com.
To apply
Send in your application as soon as possible, but no later than 10th of May. The recruitment process is ongoing and we will review applications and conduct interviews continuously. Observe that the position may be filled before the last application date.
Publiceringsdatum2022-04-20Så ansöker duSista dag att ansöka är 2022-05-10
Klicka på denna länk för att göra din ansökanAdressSafello Technology Development AB
Malmskillnadsgatan 32
11151 Stockholm
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Safello Technology Development AB (org.nr 556984-5265)
Malmskillnadsgatan 32 (
visa karta)
111 51 STOCKHOLM
Jobbnummer 6554470
Observera att sista ansökningsdag har passerat.