Customer Support Agent for Employment (Malmö)

eWork Group AB / Inköpar- och marknadsjobb / Malmö
Observera att sista ansökningsdag har passerat.

Visa alla inköpar- och marknadsjobb i Malmö, Burlöv, Lomma, Staffanstorp, Vellinge eller i hela Sverige
Visa alla jobb hos eWork Group AB i Malmö, Lund, Göteborg, Jönköping, Linköping eller i hela Sverige

For our customer we are looking for a Customer Support Agent for employment

Job description:
We believe that you have a couple of years experience from transport and logistics industry with relevant work tasks and are ready to take on new challanges. As a Customer Support Agent you will be part of the Client Services and Support Organisation, a team of 10 persons based in Malmö. You will provide 1st and 2nd line IT-support to Nordic/EMEA based customers. You will be the first point of contact for customers and will handle issues and/or requests, as well as liaise with customers on progress.
We believe that you have good analytical and problem solving skills along with a strong focus on customer satisfaction and excellent verbal and written communication skills.

Key Responsibilities

• Handle and follow up on application software issues or requests reported by customers
• Maintain customer contact and call ticket information within an existing database
• Provide solutions in order to minimize disruption for the customer
• Proactively keep customers up to date regarding the status of the solution
• Liaise and coordinate with other internal organisations such as R&D, Professional Services and Sales, to secure timely resolution on all support cases
• Establish and strengthen good customer relationship

Required skills:

• University or College level in a computer science or technology program (or equivalent work experience)

Preferred skills:

• General knowledge and interest in automated processes, Software and IT systems
• Sound knowledge of different versions of Microsoft Windows operating systems
• Basic knowledge of MS Office
• Fluent English and Swedish (other Scandinavian languages are considered an advantage)
• Experience using GCT, CWW, Edicom Transport, TFL, KSD2000 and ICS or similar applications related to Transport/Customs Management
• Knowledge of electronic communication methods/messages such as XML, Edifact, ASCII
• Experience within commercial application support and related CRM systems (SAP, Jira etc.)
• Experience within a customer focused/service environment
• Database knowledge (SQL, PL SQL, MS SQL)
• Knowledge/experience in Customs, Supply Chain processes and Transport Management

Start: ASAP
Duration: Employment
Location: Malmö
Work load: 100%
Working language: Swedish and English

Please, apply directly through our system with:

• your updated CV
• your hourly rate (all included)
• name and telephone number to 2 reference persons Ework can contact (we will contact your reference persons first after contact with you)
• information on when you are available to start
• in the Motivation describe why you are suitable for this assignment - refer to earlier assignments, employments, education and personal qualities.

Apply: https://www.eworkgroup.com/se/uppdrag/speditor/customer-support-agent-for-employment/eworkid/100276208

Varaktighet, arbetstid
1 -

Publiceringsdatum
2017-02-27

Ersättning
Enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2017-03-12
Klicka på denna länk för att göra din ansökan

Företag
Ework Group AB

Adress
Ework Group AB
Mäster Samuelsgatan 60
11121 Stockholm

Kontorsadress
Mäster Samuelsgatan 60

Jobbnummer
3342506

Observera att sista ansökningsdag har passerat.

Customer Support Agent for Employment (Malmö)

Prenumerera på jobb från eWork Group AB