Customer Success Manager - Sports Performance
Spiideo AB / Säljarjobb / Malmö
2025-03-17
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hela Sverige Visa alla jobb hos Spiideo AB i Malmö We are looking for a Customer Success Manager to join the Spiideo team!
Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.
Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.
This role is based in Malmö, Sweden and you will report directly to the VP of Customer Success.
The role:
You will manage a portfolio of Media companies, Leagues, and Sports clubs in Europe with a primary focus in Southern Europe markets (Spain, Italy, etc.). Fluency in Spanish and Italian is required to effectively manage the Spain and Italian markets.
Core responsibilities:
Onboarding & Training: help new customers get onboarded with Spiideo
Customer Satisfaction: delivering exceptional guidance, maximize potential
Renewals: proactive management to achieve company renewal targets
Upsell & Expansion: identify opportunities to maximize and expand usage
Churn management: proactively engage to reduce churn and ensure success
Relationship building: cultivate strong, trusted partnerships with key stakeholders
Process development: ability to coordinate and manage complex implementations
What type of customers would you manage?
You will manage a portfolio of Sports clubs, Leagues, and Media companies (in market) across a variety of sports (Football, Ice Hockey, Basketball, Handball, etc.) across the entire Spiideo portfolio: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR).
Leagues
Professional sports clubs
Media Companies
What we are looking for:
Prior Customer Success or Sales experience (at least 2 years)
Professional proficiency in Spanish, Italian and English, both written and spoken
Sports tech industry is a bonus
Very process-driven and structured approach to working
Self-motivated, takes initiative, positive, team-first attitude
Excellent ability to train customers via Webinars, 1on1 meetings, etc.
Strong problem solving skills
Excellent communication and presentation skills
Passion for customer success and get joy out of seeing our customers succeed
What we can offer:
The chance to make an impact in a growing, international SaaS company.
A friendly and skilled multinational team
Access to cutting-edge tools and resources to empower your work.
Benefits package that includes an extensive pension & insurance package in line with collective agreements, wellness contribution, parental leave benefits and the opportunity to spend two working hours per week on physical activity.
Location: Spiideo's office at Lilla Torg 1 in Malmö
Remote status: Office first (Hybrid, minimum 3 days in Malmö office per week)
Application
You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.
We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review new applications continuously.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2025-09-03
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Spiideo AB (org.nr 556883-4435),
https://spiideo.com Arbetsplats Spiideo
Jobbnummer 9226686