Customer Success Engineer
Epiroc Rock Drills AB / Supportteknikerjobb / Luleå
2023-03-29
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hela Sverige Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at
www.epirocgroup.com.Would you like to work as a Customer Success Engineer in a high-tech work environment with a lively start-up atmosphere and a fast-growing team? Then this could be your next challenge!
You will be a part of our Digital Solutions Division which offers solutions to drive the digital transformation of the mining and construction industries. The division provides a range of technology-agnostic and dynamic digital solutions that improve safety, productivity, and sustainability onsite, from the control room to the boardroom.
Our wide range means that we need different kinds of people, in terms of skills, background and personality. We like diversity and think this is the key to our common success. Collaboration, commitment, and innovation is our mindset.
Your mission
As a Customer Success Engineer you will be a part of a vibrant international Support team with more than 20 different nationalities. You will drive the release and rollout of major new product iteration, together with the Project Delivery as well as with all internal stakeholders and external dependencies. You will interact heavily with the product owner team, software engineering, technical experts, internal stakeholders etc. You will work with researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. You will also diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Your profile
We are looking for a sharp and customer-oriented candidate, who put great value in seeing things from a new perspective and who can give our customers the best support. To be successful in this role you need proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. It is an advantage if you have a bachelor's degree in information technology, computer science or relevant field. You have good understanding of computer systems, mobile devices and other tech products. We believe that you can diagnose and troubleshoot basic technical issues using the latest software tools. Excellent problem-solving and communication skills is required.
It's a plus if you have knowledge about mining applications and methods and additional certification in Microsoft, Linux, Cisco or similar technologies.
Location and travel
Location to be decided, preferably in Luleå, Sweden. Occasional international travel is required in this position.
Life at Epiroc
By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities!
In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:
* Global career opportunities
* Epiroc University, for your own competence development
* Community involvement
* Benefits package, which amongst other things include flexible working hours and bonus.
A hybrid workplace
Life at Epiroc can include the possibility for a hybrid workplace. It is a way of working that offers flexibility and participation allowing for a better balance between work and private life, which also promotes well-being. The hybrid workplace is an opportunity if work allows, based on your role, responsibilities, and individual conditions.
Application and contact information
In this recruitment process, we review applications continuously. Welcome with your application as soon as possible by creating an account in our recruitment system. Last day to apply for this position is 2023-04-19.
For questions about the position please contact hiring manager: Casper Swart, Global Director Customer Success,
casper.swart@epiroc.comFor questions about the recruitment process or application please contact: Recruitment specialist Nesrin Kaddoura,
Nesrin.kaddoura@epiroc.com Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2023-04-19
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "66070-41469046".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Epiroc Rock Drills AB (org.nr 556077-9018),
https://www.epirocgroup.com Arbetsplats Epiroc
Kontakt Nesrin Kaddoura
+46195031237 Jobbnummer 7598447
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