Customer Service Supervisor Gothenburg
Thermo Fisher Scientific / Butikssäljarjobb / Göteborg
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hela Sverige When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
THE ROLE:
Our Nordic Customer Service team, based in the Gothenburg office, is looking for a Supervisor who will lead with energy and by example, and who will drive a culture of continuous improvement
In this position you will be a part of Thermo Fisher Scientific's Research and Safety Market Division, which delivers over 800,000 different products to a wide range of customers helping them to accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity.
Your responsibilities will be to lead and develop the order management team of 15 persons, which includes for example:
• Supervise and coach a team of Customer Service Specialists
• Ensure an excellent standard of customer service and work internally and externally to build the necessary networks to deliver this goal
• Carry out regular performance reviews and coaching sessions against defined criteria
• Proactively manage work patterns and staffing levels to avoid a backlog of orders developing
• Have close contact and cooperation with other CS organizations in European countries
• Document and maintain an official work procedure, ensuring all team have received full training and adhere to the departmental processes.
• Development of a one team culture with the other Customer Service Supervisors and teams
• Develop and maintain a positive work environment maintaining the dignity and respect of all team members through active management and appropriate use of capability and disciplinary procedures
WHO ARE WE LOOKING FOR?
To succeed in this role you have a background from a similar role in a commercial focused Customer Service environment and a successful track-record of managing/supervising people, including experience in how to coach and develop people.
The ideal candidate will also have/be:
• A strong manager with open clear communication skills both written and verbal
• Able to organize people and processes proactively and effectively
• Goal oriented and willing to drive changes
• Knowledge of compliance and the importance of managing it in a CS environment
• Experience of IBS business system is an advantage
• Successful track-record of service delivery to key performance measures in a high volume service environment
• Experience of process development and improvement
• Able to speak Swedish and English fluently and ideally another Scandinavian language
In addition, we hope that you are someone who builds customer allegiance, develops and manages people including themselves and builds positive organizational relationships.
If you have questions then please contact:
Kristin Bolund Sr Recruiter Nordics
kristin.bolund@thermofisher.com At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer. What story will you tell?
Publiceringsdatum2018-04-20Så ansöker duSista dag att ansöka är 0001-01-01
FöretagThermo Fisher Scientific
AdressThermo Fisher Scientific
75137 UPPSALA
Jobbnummer 4098799
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