Customer Relationship Manager (CRM) - Sweden Operations
AstraZeneca / Logistikjobb / Södertälje
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hela Sverige Do you have expertise in, and passion for, developing and maintaining great customer service? Would you like to apply your expertise to impact the delivery of Supply to Customer, both in a global as well as a local arena? Then AstraZeneca might be of interest to you!
At AstraZeneca we turn ideas into life changing medicines and strive to continuously meet the unmet needs of patients worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you're our kind of person.
Welcome to AstraZeneca in Södertälje, one of the world's largest manufacturing units for pharmaceuticals. Here, we thrive in a high-tech and LEAN-based environment where we value collaboration, improvement work and smart solutions highly. Our two sites are beautifully situated close to town, water and forest. Why not start the day with a spinning pass, relax with mindfulness at lunch or end the day singing in our AstraZeneca drive? Hang on!
We are now looking to hire a Customer Relationship Manager within the area Customer Relations & Logistics (CR&L) with placement in Södertälje, Sweden.
The Area
Customer Relations & Logistics (CR&L) are accountable for managing Supply to Customer and establish new supply to Customer. As Customer Relationship Manager (CRM) you will be an active member of these processes, operating mainly on a tactical level. The products that you will be managing include Sweden Operations product portfolio supplied to customers across all regions.
The Role - Main Duties and Responsibilities
As CRM you have the supply chain understanding and skills to see the whole picture, independently identifying opportunities and issues, contributing to the resolutions. You will find yourself in a global high-paced environment, with strong focus on cross-functional collaboration with other roles.
As CRM you will ensure excellent customer service to both internal and external customers, you will have daily interactions with customers globally as well as with functions within Sweden Operations ie Planning, QA, Project Management, Finance & Distribution Center. A key part of the role is stakeholder management, acting as the voice of the customer within Sweden Operations and as Sweden Operations voice to the customers. As the contacts include a wide range of customers, in a variety of countries and cultures including more senior stakeholder, communication is of great importance and a key to success.
An important part in the role is to build, maintain and develop relations. The role leads and/or participates in projects locally or globally. You will also contribute to the LEAN agenda within Customer Relations & Logistics, driving process simplification and improvement initiatives.
If you enjoy working with a high number of contacts, the ability to be flexible and the skills to prioritize and make assessments on where time best is spent to operate effectively in the role - join us!
As CRM you also have other accountabilities such as:
* Lead or represent CR&L in local and/or global projects (New Product Introduction, Supply Chain, Distribution, GDP and Lean)
* Business Process Owner accountabilities within the Delivery Process
* Contribute to introduction of new external customers.
* Developing, maintain and improve our customer service.
* Support the lean culture of collaboration, continuous improvement and high performance.
* Represent CR&L in E2E forums by close collaboration with planning teams driving performance and process improvements.
* Active contribution to the development of CRL Function direction and delivery of team targets.
Essential Requirements
* Relevant University education and/or a master's degree within the areas of Engineering, Economics, Supply and/or Logistics
* End2End supply chain knowledge and experience from supply chain environment
* Great influencing and communication skills
* Relationship management
* Change management
* Fluent Swedish and English both spoken and written
Desirable Requirements
* GMP and GDP knowledge
* Business Process management
* Experiece of LEAN
* SAP and APO knowledge
Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and we hope it's yours.
For more information about the position please contact: Charlotte Widström at 070 915 42 77.
Welcome with your application no later than the 11th of June, 2019.
AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.
Varaktighet, arbetstid
Heltid Permanent
Publiceringsdatum2019-05-29ErsättningNot Specified
Så ansöker duSista dag att ansöka är 2019-06-12
Ange följande referens när du ansöker: R-051708
Klicka på denna länk för att göra din ansökanKontaktAstraZeneca
sarah.wahlstedtcormery@astrazeneca.comFöretagAstraZeneca
AdressAstraZeneca
15185
15185 0181
KontorsadressForskargatan 18
Jobbnummer 4815064
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