Customer Relations Officer

Intergiro International Stockholm AB (publ) / Backofficejobb / Kalmar
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Intergiro is a Swedish Fintech company with big plans.
We are building a one-stop-shop for businesses, with banking, card issuing and merchant acquiring all on one platform. We are now looking for a Customer Relations Officer to join our support team in Kalmar, Sweden. This is a great opportunity to join the banking revolution in a fun, fast-growing but demanding young company.
What we offer
At Intergiro culture is paramount. We not only want to create a successful business but also meaningful work and relationships for our people. Our culture is entrepreneurial, open, transparent and fun with a flat structure. We believe in idea meritocracy where we expect you to have strong views loosely held, speaking truth to power with full participation in detailed work. The ideal candidate is someone who thinks independently but works collaboratively to solve complex problems. We are offering our people:
Competitive salary package
Flexible working conditions
No 'management hierarchy'
A customer focused environment

Main responsibilities
To accomplish our goal of building and maintaining a successful customer satisfaction
Provide outstanding first-line support via our web-based live chat
Manage applications and administering all stages of the customer onboarding such as verify legal documentation (KYC) screening and account maintenance
Analyze customer data and collaborate with our Risk and Compliance team to communicate improvements of the Customer support processes
Collaborate and work closely with the backend engineers to communicate improvements and act as the voice of our customers

Requirements
Experience of Customer onboarding including knowledge of AML and GDPR regulations
Experience of Customer support from a bank or financial institution (Preferably 1-2 years)
Strong communication and an excellent service-minded skillset
Comfortable working in a fast-paced, start-up environment
Fluency in English

Apply by sending your resume and cover letter to johanna@intergiro.com
Please submit your application in english before November 15th 2019

Publiceringsdatum
2019-10-16

Så ansöker du
Sista dag att ansöka är 2019-11-15

Adress
Intergiro International Stockholm AB (publ)
Polhemsgatan 1, Företagshuset
39239 Kalmar

Arbetsgivarens referens
Arbetsgivarens referens för detta jobb är "Customer Relations Officer".

Omfattning
Detta är ett heltidsjobb.

Arbetsgivare
Intergiro International Stockholm AB (publ) (org.nr 556965-3537)
Polhemsgatan 1, Företagshuset (visa karta)
392 39  KALMAR

Ansökan
E-post: johanna@intergiro.com

Arbetsplats
Kalmar

Jobbnummer
4859265

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