Customer Engagement & Service Specialist
Inter Ikea Systems Service AB / Läkarjobb / Helsingborg
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hela Sverige About Inter IKEA Systems and Core Business Franchise
Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.
In Core Business Franchise we are responsible for the IKEA strategic framework and keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users.
We enable IKEA people in the value chain by developing new ways of working supported by processes, methods, tools and services, and we also develop the business by leading:
• The development of solutions that will ensure a unique and successful meeting with existing and new IKEA customers.
• When and how IKEA expands, enabling one common way of working with high impact at a low cost.
We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: "What if...?" And we offer possibilities for you to develop yourself and your career globally. Read more about us at franchisor.IKEA.com
We are looking for creative problem solvers with good leadership skills and passion for developing IKEA within Core Business Franchise, Retail Experience.
About the role
As a Customer Engagement & Service Specialist, you will be responsible for and contribute to modular solution design activities including the creation of principles, guidelines and tools that support a hassle free, intuitive and convenient customer experience and enable effective and efficient business operations at low cost. The development areas are based on ONE IKEA business plan and its defined priorities.
You will identify, collect and share relevant trends, insights and learnings and act as a subject matter expert for all customer engagement and services activities.
You will not be alone! In close cooperation with the Customer Engagement & Services team you will collaborate across the leadership assignments of Core Business Franchise as well as develop a sustainable business relationships with other colleagues from such as Range and Supply and IKEA retailers.
About you
To be able to succeed in this job, you need to share and live the IKEA values. You have deep and up to date understanding of customer behavior and expectations in a multichannel retail environment and can demonstrate experience in leading assignments through modern processes like design thinking, agile methodology.
You have well developed organizational, analytical and tactical skills and a good understanding of the potentials of emerging technologies.
You have the capability to collaborate and work in processes engaging different competences in the network and engage in trustful, sustainable relationships with stakeholders, business partners and franchisees.
With a creative and curious mindset, you have developed people and business successfully and new ideas comes naturally for you!
Do you have a personality who thrives in an environment in which most things are under development?
Do you have the ability to look at things in a new way and the drive to test and improve our ways of working across IKEA?
Do you get energy from working together with people from IKEA'S entire value chain and create sustainable relationships?
And last but not the least;
If you believe that 'every moment matters' and have a passion to develop unique ways to engage our customers and offer relevant services in all meetings then don't hesitate to apply today!
It is a full time position (40h/week). The position will be located in the Netherlands or Sweden. Travel will be required. Please send your application - CV and letter of motivation - in English by the 16th December 2018. We will assess and interview candidates continuously as the applications come in.
Publiceringsdatum2018-11-28Så ansöker duSista dag att ansöka är 2018-12-12
FöretagInter IKEA Systems Service AB
KontorsadressBjörkavägen 111
Jobbnummer 4483522
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