CRM/CI D365 Solution Owner Customer Engagement & Insight
Husqvarna AB / Datajobb / Jönköping
2026-02-23
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hela Sverige At Husqvarna Group, we are not only building innovative outdoor power tools - we are transforming into a truly customer-centric, digitally empowered company.
With over 330 years of innovation behind us, we are now accelerating into a future where data, customer engagement, and connected platforms are at the core of our growth strategy. Our "Power for Growth" ambition makes one thing clear: customer-related platforms are not supportive functions - they are strategic enablers of our future success.
CRM and Customer Insights sit at the heart of this transformation. Now, we are looking for a CRM/CI D365 Solution Owner who wants to help us orchestrate that journey.
About this role
As Solution Owner within our CRM/CI team, you will play a central role in coordinating, prioritizing, and driving CRM initiatives across Husqvarna Group.
You will act as the bridge between business and technology - translating commercial needs into actionable direction while ensuring that our Dynamics 365 landscape delivers measurable value. This includes Dynamics 365 Sales, Customer Service, Marketing, Customer Insights, and the surrounding Power Platform ecosystem.
This is a role that combines strategic perspective with operational and technological drive. Strategically, you see the bigger picture - understanding how CRM capabilities enable long-term business ambitions across divisions and markets. Operationally, you make technology happen - facilitating discussions, aligning stakeholders, structuring needs, coordinating planning, and ensuring progress across teams.
You will work closely with the CRM Delivery Manager, CRM Technology Manager, Tech Lead, Business Product Owners, and stakeholders across our divisions. Together, you will ensure that our CRM roadmap is realistic, prioritized, and value-driven.
You will act as a trusted advisor on CRM capabilities and best practices, guiding how Dynamics 365 and Customer Insights should be leveraged to support scalable, harmonized business processes across markets and divisions.
In practice, this means you will:
Act as the primary point of contact for CRM/CI solution needs, gathering and evaluating business requirements and ensuring alignment with platform technology strategy and enterprise standards.
Translate high-level business needs into structured epics and features - providing clarity on technology alignment.
Lead and facilitate planning and prioritization together with the Tech Lead and Delivery team, including backlog refinement, sprint planning input, and release coordination.
Coordinate cross-functional input to secure end-to-end process alignment, including impacts on data, integrations, and downstream systems.
Support and challenge the CRM roadmaps by assessing demand, dependencies, capacity, and long-term business value.
Ensure that delivered solutions are fit for purpose, meet quality expectations, and align with IT governance frameworks - in close collaboration with the CRM Technology Manager.
Drive stakeholder engagement through demos, updates, and structured feedback loops - clearly articulating value in business terms.
Identify risks, constraints, and dependencies early, enabling proactive mitigation and transparent decision-making.
Have the confidence to say no when needed - ensuring that what we build is scalable, sustainable, and aligned with platform capabilities.
Act as a champion for process harmonization and platform consistency across markets and business units.
This is an exciting time to join. We are shaping strategies, strengthening customer platforms, and building capabilities that are fundamental to Husqvarna's long-term growth. You will be part of defining how we work - not just executing within an already fixed structure.
About you
You thrive at the intersection of business and technology. You enjoy bringing structure to complexity, orchestrating collaboration across teams, and turning ambition into tangible outcomes. You are comfortable switching perspectives - speaking business language in one meeting and technical language in the next.
You are structured and solution-oriented, yet pragmatic. You understand that delivery requires both vision and prioritization. You dare to challenge assumptions and are comfortable navigating trade-offs between speed, capacity, and long-term value.
Most importantly, you are motivated by enabling real business impact - not just delivering features.
What you bring
Experience working as a Solution Owner, Product Owner, Project Manager, or similar role within CRM or digital transformation environments.
Solid understanding of CRM processes and capabilities within Dynamics 365 (Sales, Customer Service, Marketing, and/or Customer Insights).
Familiarity with the Power Platform ecosystem (Power Apps, Power Automate, Power BI) is considered a strong advantage.
Experience facilitating requirements, aligning stakeholders, and coordinating cross-team delivery in complex environments.
Ability to translate business needs into structured direction and communicate effectively across technical and non-technical teams.
A structured and proactive working style with strong problem-solving skills.
Microsoft Dynamics 365 or Power Platform certifications are considered a plus.
Fluent English; Swedish is considered a plus.
Location
The role is based in Sweden, in one of our offices, either in Huskvarna or Stockholm. We work in a hybrid setup and expect presence at the office around 2-3 days per week.
Your application
We look forward to receiving your application. Please note that we review applications continuously and may fill the position before the final application date.
For questions regarding the role or process, please contact Talent Acquisition Partner, Kristin Sundlo
Kristin.sundlo@husqvarnagroup.com Så ansöker du Sista dag att ansöka är 2026-03-15
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Husqvarna AB (org.nr 556000-5331)
Drottninggatan 2 (
visa karta)
561 82 HUSKVARNA
Jobbnummer 9757385