Computer Support Specialist
ESS AB, European Spallation Source / Supportteknikerjobb / Lund
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hela Sverige The Administration Directorate at the European Spallation Source (ESS) in Lund, Sweden, invites applications for a "Computer Support Specialist ".
Description of position/department
As a Computer Support Specialist you will provide technical assistance to other employees at the ESS. You will answer questions or resolve computer problems for users either in person, via telephone or from a remote location. Your responsibility is to provide assistance concerning the use of computer hardware and software including printing, installation, word processing, electronic mail, and operating systems. As the ESS computing environment is dominated by Apple computers running Mac OS X, a thorough understanding of this environment is a necessity as are related problem-solving skills. You may also be required to teach people how to use the computers/software, commonly used here, sometimes, and to be asked to write instruction booklets, (in English).
Description of main responsibilities
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
Qualifications
• Experience with Macs and OS X as an administrator or power user is a necessity.
• Experience of working in an international environment is essential.
• Excellent oral and written English skills are a prerequisite; knowledge of other European languages would be an advantage.? Extra merit
• Certification as an ACSP (Apple Certified Support Professional) or ACTC (Apple Certified Technical Coordinator) would be a significant advantage.
• Experience as a support technician/help-desk operator.
• Degree (bachelor) in Computer Science.
• Experience with other UNIX-based environments.
• Software development knowledge.
• Experience of working in a multi-cultural environment is essential.
• MOUS certified. What ESS can offer
• Opportunity to work in an international environment.
• A unique opportunity to be involved from an early stage, in the development of a world-leading centre for materials research.
• Possibility for personal development.
• Relocation assistance , including family support and Swedish language courses is offered. Duration & Location
The position is permanent.
Your work place will be situated in Lund, Sweden.
Start date
The position is to be filled as soon as possible.
Application & Contact
Please provide your curriculum vitae and covering letter in English by clicking on "apply" and following the instructions.
It is a requirement of our application process that the names and contact details (e-mail address and phone number) of three references be provided.
The deadline for applications is 1st of March 2012.
The recruitment process is ongoing and the deadline may be shortened.
Therefore we recommend that applications are submitted as soon as possible.
Please note we only accept applications via the ESS website
For further information regarding the position, please contact Head of IT, Heléne Björkman, helene.bjorkman[at]esss.se.
For further information regarding the recruitment process, please contact HR Officer, Anne Säfström Lanner, anne.safstromlanner[at]esss.se.
We look forward to receiving your application.
The European Spallation Source ESS AB will design, build and operate a multi-disciplinary, large-scale research infrastructure based on the world's most powerful neutron source. ESS will provide scientists with unique and powerful neutron scattering instruments for the study of a large range of materials - from polymers and pharmaceuticals to membranes and molecules. The ESS project is partnered by 17 European countries, and hosted by Sweden and Denmark. The ESS will be built in Lund, Sweden, by a collaboration of European scientists and engineers. ESS is planned to produce the first neutrons by 2019. When the facility is in full operation 2025, ESS has around 450 employees.
ESS aim to ensure that staff are employed on the basis of ability and the requirements of the job, and that no applicant or employee receives less favourable treatment because of race, religion, ethnic origin, gender, sexual orientation or disability.
(We have made our media choice regarding recruitments and kindly decline contact with media sellers.)
Publiceringsdatum2012-02-13Arbetstider och omfattningDag , Heltid , Tillsvidareanställning
Så ansöker duAnsökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanFöretagESS AB, European Spallation Source
AdressESS AB, European Spallation Source
Stora Algatan 4
22350 Lund
Jobbnummer 1156325
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