Application Support - BMC Remedy
Scandinavian IT Tech AB / Datajobb / Solna
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hela Sverige Experience in Application Production Support and Maintenance
• Experience of non-production environments such as development, testing, performance
• Proactive monitoring and surveillance of applications, servers, databases, etc.
• Experience of ITSM tools such as BMC Remedy, Service-Now, etc.
• Understanding of the principles of ITIL Service Management such as Service Request Management, Incident Management, Change Management processes
• Focus on automation through scripting, tooling will be added advantage
• Ability to work to standard documented procedures
• Familiar with the principles of customer care and SLA, KPI, OLA, etc
• Excellent verbal and written communications; Ability to communicate effectively over the telephone and face to face
• Keep customers informed of the progress of their queries.
• Responsible for day-to-day operations support tasks.
• Ability to work independently to resolve customer issues with little or no supervision
• Excellent customer service skills
• Ability to mentor and support other team members
• Excellent interpersonal communications, working in team
• On Hand experience on BMC Remedy.
• Secondary Skill: Development and Trouble shooting skills in Remedy developer, Java, ASP, Perl
• Database Skills : MS SQL
• Work experience of 5 - 7 years in the similar domain & Technology. Self-motivated individual and team player.
ScandinavianTech are experts in providing superior recruitment services for qualified, professional and skilled people across a wide range of specialized industries and professions in Scandinavian. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. ScandinavianTech was founded by four experienced IT professionals and IT consultancy founders saw the strong need for staffing agency, who not only understands candidates and market needs alike but is thriving to offer tailored services to all of its partners. ScandinavianTech became the one stop solution partner for IT professional, businesses and agencies alike when it comes to staffing sourcing, placement and IT project management.
ScandinavianTech are experts in providing superior recruitment services for qualified, professional and skilled people across a wide range of specialized industries and professions in Scandinavian. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. ScandinavianTech was founded by four experienced IT professionals and IT consultancy founders saw the strong need for staffing agency, who not only understands candidates and market needs alike but is thriving to offer tailored services to all of its partners. ScandinavianTech became the one stop solution partner for IT professional, businesses and agencies alike when it comes to staffing sourcing, placement and IT project management.
Publiceringsdatum2018-11-27Så ansöker duSista dag att ansöka är 2018-12-31
Ange följande referens när du ansöker: scan002
FöretagScandinavian IT Tech AB
AdressScandinavian IT Tech AB
Solna Business Park
16979 Solna
KontorsadressSkånegatan 24A
Jobbnummer 4481118
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