Application Specialist - main system
Verisure Securitas Direct / Supportteknikerjobb / Malmö
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Verisure Securitas Direct, winner of the 2017 Swedish Mobile Awards IoT Enterprise of the Year, is the European market leader in monitored 'smart alarms', serving more than 2.
5 million residential and small business customers. This entrepreneurial company operates in 14 countries in Europe and LATAM. With over 25 years of experience in the security industry, our R&D Centre is pushing the boundaries of innovation, through continuously evolving our smart home security product and service offering.
We are looking for world class talent to join our team of over 200 people at our R&D Centre in Malmö, who are working on the future of IoT, to deliver outstanding user experiences, on both physical and digital products and services.
Job purpose
This position is an important link between the business and the development department of Verisure. The role incorporates many different areas, but the main areas are project work, requirement definition and 2nd line support. Since you work in a team it is important to be a team player but at the same time you need to be able to work independently and have the ability to make decisions.
The system you will work with is our main system where all monitoring of alarms is done; it is where we hold all information regarding installations and contracts with customer. In this system, we manage all invoicing to customers and we interact with almost all other systems within Verisure.
This is a full-time role, based in Malmö.
Main responsibilities
Take ownership of defined applications
- Work with gathering information about the business needs in the application functionality.
- Ensure acceptance testing of developed functionality is always performed to agreed standard.
- Transform the business needs to clear requirements for development
- Ensure documentation (user manuals, FAQ, application process, training material etc) is up to date.
Project work
- Participate as project member as and when required Role and responsibility to be defined per project basis
2nd line support of applications
- Manage the incoming issues and prioritise.
- Work on finding a resolution to the prioritised issues.
- This work is done in close cooperation with the business and the Development department
Required qualifications
- Experience in working with applications/systems
- Possess understanding of different business flows in an organization
- Having worked in a centralized support organization
- Good technical understanding, and the ability to communicate with people on different technical levels
We Offer
Passion for our People
We believe that we make a difference every day. To do that, we need committed and engaged employees. Our people are accountable for delivering world-class service and they are passionate about making the world a safer and more secure place. Our teams operate with integrity and respect for one another fueled by an entrepreneurial spirit. We are building a high-performance organization through investing in our people with great development and growth opportunities.
Passion for Innovation
We are a growth company. Our continuous investment in innovation has led to consistent top and bottom line growth. The more we grow, the safer the world becomes.
Our Investors
We are owned by a leading private equity firm: Hellman & Friedman. Our sponsor has invested in our innovation pipeline and in our organization to fuel our accelerated growth and play a leading role in the industry. For more information, visit our web
http://www.verisure.comVaraktighet, arbetstid
100%. Tillträde: Omgående tillsvidareanställning
Publiceringsdatum2018-01-30ErsättningFast lön enligt överrenskommelse
Så ansöker duSista dag att ansöka är 2018-03-02
Ange följande referens när du ansöker: 2018/3
Klicka på denna länk för att göra din ansökanFöretagVerisure Securitas Direct
AdressVerisure Securitas Direct
Ångbåtsbron 1
20123 Malmö
KontorsadressÅngbåtsbron 1
Jobbnummer 3933262
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