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Moll Wendén Advokatbyrå AB / Marknadsföringsjobb / Stockholm
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Aimia is a global leader in loyalty management. Employing more than 4,000 people in over 20 countries worldwide, Aimia offers clients, partners and members proven expertise in launching and managing coalition loyalty programs, delivering proprietary loyalty services, creating value through loyalty analytics and driving innovation in the emerging digital, mobile and social communications spaces.
JOB DESCRIPTION
Engagement Manager
Intelligent Shopper Solutions
Can you launch yourself into leading a new relationship with a new client; a leading Swedish retailer? Do you enjoy the challenge of building a strong client relationship to understand their business needs and use analysis and insight to respond to them? Can you motivate and lead an onsite team to deliver outstanding levels of service to our client?
The Engagement Manager has overall responsibility for the onsite Aimia retail consultancy team (as it grows) that works with our retail partner to integrate customer data into the decision making processes by providing them with actionable customer insight. In the first few months you will be delivering to a roadmap that includes overseeing the build of Self Serve, agreeing a customer strategy and developing new approaches to analytics. As Engagement Manager, you will manage a team and play an important role in developing relationships with senior client stakeholders.
This role is based in Stockholm, Sweden
What you will be doing:
• You'll be managing and developing a team of 2
• - Reporting to the Head of Retail Partnerships, EMEA and playing a pivotal role in managing the overall client engagement
• Preparing and implementing an Annual and Strategic Corporate Plan defining the strategic direction, mission, vision, values, goals, objectives and operational requirements of the business
• Provide strategic insights and make commercially meaningful recommendations on category, brand and retail performance
• In close conjunction with key client stakeholders, develop and implement the program of support to ensure customer data becomes the cornerstone for all appropriate analytical and business processes within the retail teams
• Acting as a trusted adviser and main point of contact to the client through reliable, knowledgeable and innovative data-driven thought leadership
• Own the governance process, meetings and agenda with the retailer
• Manage all the activities of the on-site Aimia Insight and Retail teams ensuring consistency and level of output
• Ensure all financial activities are handled effectively and efficiently and follow agreed Aimia ISS standards
• Drive business growth:
Maintain and grow existing client relationships
Develop and attain new business opportunities
• Develop and foster good, productive working relationships with the client to gain a detailed understanding of their business and future plans
• Lead, develop and maintain a challenging and supportive team environment within Aimia, in which all other managers and staff can achieve their responsibilities.
• Communicating frequently with internal and external clients at all levels in a professional and consistent manner
• Coordinate and facilitate appropriate relationships between the Aimia onsite team, Aimia support teams and the client
• Network with other Aimia retail support teams to share issues, key learnings and best practices
• Ensure Self Serve & customer data is consistently used across the client's teams to drive customer insight within the category management decision making process
• Oversee the appropriate training programs and documentation for Self Serve and any other Aimia tools used by the client
• Coach the team to deliver insightful & actionable insight which positively impacts sales & customer loyalty
• Work with the Aimia central advanced analytic team to deliver appropriate ad-hoc work to meet the needs of the client
Experience Level and Technical Requirements for the Role:
• Significant experience of working in category management, marketing or analytical function in an FMCG manufacturer, retailer or continuous data agency, supplying retail analysis to food retailers / FMCGs using both customer, epos and panel data (e.g. TNS / AC Nielsen data etc..)
• Educated to degree level
• Significant experience of customer loyalty data
• Detailed knowledge of category management processes
• Team management experience
• Flexibility and willingness to embrace a new culture, language and ways of working
Personal Attributes:
• Excellent communication skills in writing, presenting and interpersonally
• Robust and unflappable
• Good client liaison skills - able to work collaboratively and in partnership to deliver a high quality data solutions
• Optimistic, energetic and driven
• Enjoys leading projects and working with other experts and account management
• Passionate about the execution of ideas
Please send us your CV or some other summary of your skills and experience.
Publiceringsdatum2015-01-05Arbetstider och omfattningTillsvidare
Heltid
Tillsvidare anställning
TillträdeTillsvidare med start 15 februari 2015
ErsättningFast månads- vecko- eller timlön
Så ansöker duPlease send us your CV or some other summary of your skills and experience.
Ansökan kan skickas till e-postadress:
kevin.baldwin@aimia.comKontaktKevin Baldwin +44 (0) 20 7152 4700
kevin.baldwin@aimia.comFöretagMoll Wendén Advokatbyrå AB
AdressMoll Wendén Advokatbyrå AB
21134 MALMÖ
KontorsadressStortorget 8
Övriga kontaktuppgifterTelefonnummer: 040-6656500
Jobbnummer 2117326
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