Warranty Manager
Volvo Group / Maskiningenjörsjobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla maskiningenjörsjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Volvo Group i Göteborg,
Mölndal,
Borås,
Uddevalla,
Vara eller i
hela Sverige Volvo Trucks International, MEENA
Volvo Trucks International MEENA is responsible for sales and marketing activities in North and West Africa, East, and Middle East markets, covering truck sales in 56 countries.
Role description
Would you like to work in a fast paced global environment, in a company where you will have the opportunity to grow and develop professionally?
Right now we are looking for a Warranty Manager to support Volvo Trucks MEENA organization.
The Warranty Manager is responsible for the warranty process according to VTC rules and policy. Audits and trainings are made to supervise the process within the MEENA hub. The Warranty Manager is responsible for managing warranty and good-will budgets and for driving warranty campaigns in the Market.
The position is based in Gothenburg and will report to Product Quality and Warranty Manager.
Main tasks and responsibilities:
• Manage warranty activities within the assigned region to share information and knowledge regarding warranty issues and solutions with other markets and with central functions
• Carry out warranty audits at Market Companies/Importers and Dealers according to BP
• Re-debit any faults found during the audits or AMA investigations
• Follow up (monthly) on settled warranty budget
• Responsible for maintaining correct Warranty labor rate in the assigned Market
• Responsible for training WCH/MCI Imp people in warranty issues and keep them updated with changes in warranty rules and the systems that are used for warranty handling
• Implementation of new warranty system and maintaining
• Visit MEENA countries regularly
• Development of countries according to warranty regulation
• Administrate recall follow-up procedures
• Responsible for measuring & report WCH performance, claim quality, submission and processing time
• Claim handling on Middle East countries
• Carry out other tasks assigned by the Product Quality and Warranty Manager
For more information please contact
Marcin Lipa, Product Quality Manager, +46 76 5533294
You have a strong interest and curiosity for working with warranty and you really want to understand the needs of our customers. You are analytical and have a drive to constantly work with improvements. You also need good communication and presentations skills and as you will have a lot of contacts both internally and externally, the job requires that you create a good network both within and outside Volvo Trucks.
Required Competencies
• University degree in Mechanical Engineering or equivalent experience.
• Preferably you have Volvo Truck commercial and product knowledge.
• Ability to build and maintain strong working relationships with WCH, Market Company and the Dealer Network.
• Analytical skills (producing reports).
• Strong interpersonal skills and integrity.
• Exceptional communication and presentation skills.
• Word, Excel, PPT, ability to introduce and run IT projects
• Knowledge of Volvo Systems would be advantageous (e.g. GDS, UCHP, Impact and VOSP, QRAFT, as well as experience of conducting Warranty audits.
• Fluent in English, both verbal and written.
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Publiceringsdatum2017-01-31Så ansöker duSista dag att ansöka är 2017-02-13
FöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 3291716
Observera att sista ansökningsdag har passerat.