Telematics Reliability & Incident Response Engineer
Avaron AB / Datajobb / Göteborg
2026-02-06
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hela Sverige About the Company
Avaron AB is a growing consultancy focused on technology, finance, and business support. We match your expertise with the market's most interesting assignments, offering a platform where your professional development is central.
About the Assignment
We are looking for a technically sharp and communicative engineer to safeguard a Telematics Service Platform (TSP) within the connected-car domain. In this role, you will work hands-on with end-to-end vehicle connectivity, combining deep technical troubleshooting with incident leadership and clear stakeholder communication. You will operate close to production, collaborate across teams and external connectivity partners, and help ensure a stable service experience for customers.
Job DescriptionPerform advanced log analysis and troubleshooting to trace end-to-end telematics flows and pinpoint failures across vehicle/ECU, mobile network (MNO), and cloud backend
Leverage AI-assisted tools and automation to speed up incident investigation, pattern detection, anomaly detection, and incident triage to reduce MTTD/MTTR
Own and continuously improve monitoring, observability, dashboards, metrics, and alert rules; separate actionable incidents from noise and close monitoring gaps
Lead major incidents end-to-end, from initial alert through Root Cause Analysis (RCA), reporting, and proposals for long-term corrective actions
Act as the primary technical contact for customer-impacting issues and translate technical findings into clear, actionable updates for technical and non-technical stakeholders
Collaborate with MNO partners to resolve connectivity issues such as APN, SIM provisioning, and roaming that affect service availability
Create and maintain documentation, including knowledge base articles (KBAs) and SOPs, to enable 1st line support and improve future resolution speed
RequirementsPrevious experience in 2nd line support, or as Product Owner/Architect, specifically within telematics or connected car platforms
Expert-level ability to query and interpret logs using tools such as ELK, Loki, GCP Cloud Logging, or Splunk
Proficiency in SQL and Redis
Hands-on experience with AWS or GCP and their monitoring suites
Demonstrated interest or hands-on experience applying AI or automation to operations and incident management (e.g., log summarization, anomaly detection, alert correlation, RCA assistance)
Exceptional verbal and written English, with the ability to explain technical failures to customers and management
Willingness to participate in on-call work
Willingness to travel when needed
Nice to haveStrong understanding of MNO connectivity (cellular networks, SIM life cycle)
Mandarin language skills for collaboration with global development teams
Application
Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.
Så ansöker du Sista dag att ansöka är 2026-02-12
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "teamtailor-7188029-1829574".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Avaron AB (org.nr 559175-4279),
https://jobs.avaron.se Drottningtorget 5 (
visa karta)
411 03 GÖTEBORG
Jobbnummer 9728733