Technical Support Specialist
Greenbyte AB / Supportteknikerjobb / Göteborg
2020-12-09
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hela Sverige Visa alla jobb hos Greenbyte AB i Göteborg Greenbyte makes an industry-leading SaaS offering to monitor, analyze, and optimize renewable energy plants. Our cloud platform communicates in real-time with thousands of renewable energy assets around the world, using a wide variety of digital communication protocols. As one of Sweden's fastest-growing tech companies, we're on a mission to push the renewable energy revolution forward and we're constantly looking for new people with the right set of skills and ambitions to join us.
We are now looking for a skilled and service-minded Technical Support Specialist, who will be a part of our amazing Support team taking care of the incoming tickets and questions.
The Support team at Greenbyte is not a "typical" Support team. Greenbyte's philosophy is to work closely together with our customers. Our Support function is, therefore, a crucial part of creating a positive user experience, and as a Technical Support Specialist, you will play an important role in being the bridge between us and our customers. With this perspective, it is a given that the Support team is a part of the Customer Success department and focuses a lot on teamwork and cross-functional cooperation.
In this role, you will be responsible for assisting existing customers regarding support, troubleshooting, technical integration implementation, and product configuration. You will also provide technical expertise during our customer onboarding process. On a daily basis, you will handle data import and data modification, troubleshoot, and resolve operational and network-related issues.
To thrive in this role we think you are a problem-solving person, who quickly learn new technical concepts and ideas, and have an inner drive to find simple solutions to complex problems. We also believe that you are service-minded, a very good communicator, and have a genuine interest in helping and supporting other people.
- Experience with SQL databases
- Experience with delivering technical support in a quickly growing software development company
- Enjoy learning new things and working with new technology
- Solutions-oriented and service-minded
- Experience in networking, routing, and common network protocols
- Fully fluent in English (written and spoken)
- Interest in renewable energy, specifically wind and solar
Extra Pluses
- Bachelor or Masters degree from a relevant field
- Experience from working with integration-heavy SaaS offerings
- Experience with UNIX environments
- Experience in data analysis
Greenbyte is delivering a state-of-the-art SaaS (Software as a Service) application to owners and operators of wind and solar power plants around the world. With our help, they produce more green energy and blow the competition out of the water. Greenbyte is not only one of Sweden fastest growing tech companies, we are also a family, with all values that the wording entails. We work closely together to accomplish great things. The team is made of hard-working, fun-loving people who are passionate about making the world better. We need fierce but humble people to help us achieve our ambitious plan. If you are all that and more, join us!
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2020-12-09ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2021-01-11
Klicka på denna länk för att göra din ansökanFöretagGreenbyte AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Greenbyte AB (org.nr 556775-0103),
http://www.greenbyte.com/ Arbetsplats Greenbyte
Jobbnummer 5481260
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