Technical Support Engineer at Citygrid
Fagerhults Belysning AB / Maskiningenjörsjobb / Linköping
2025-03-19
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hela Sverige Do you want to be part of an innovative and dynamic team making a sustainable impact? At Citygrid, we are curious creators committed to aiming higher together. We believe the right people can change everything. Our mission is to empower our customers with user-friendly digital tools and insights, ensuring a workplace atmosphere where innovation thrives. At Citygrid, you're not just doing a job-you're shaping a brighter future.
Citygrid provides high-quality smart outdoor lighting and IoT solutions, emphasizing sustainability, energy efficiency, and enhancing the built environment. As part of the Fagerhult Group, Citygrid is growing and seeking a Technical Support Engineer to join our team in Linköping. If you have a passion for technology and want to contribute to our ongoing development, we'd love to hear from you!
About the Role
As a Technical Support Engineer, your responsibilities will include:
- Troubleshooting customer issues related to sensor node configuration, IoT gateways, the portal, and the mobile app
- Providing remote support to field technicians
- Resolving connectivity issues with the lighting control system
- Configuring and updating software for IoT gateways
- Occasionally performing on-site troubleshooting
- Conducting Over-The-Air Programming (OTAP) for sensors
- Creating and updating documentation, such as user guides and troubleshooting manuals (in English)
- Conducting and participating in training sessions
- Providing feedback to the Product Management team and creating internal development tickets
- Assisting the QA team
Who are you?
We believe you have a technical education or equivalent work experience in a relevant field. You possess a strong technical understanding and a keen interest in learning more about our products and emerging technologies.
You have excellent skills in both Swedish and English, with an aptitude for writing and documenting in English. A structured working style is essential. There's potential for this role to evolve into a team leadership position, so previous leadership experience is a plus.
Preferred Knowledge:
- Wireless communication protocols
- IoT networking and sensor nodes
- Jira, Confluence, and Microsoft Excel
- Microsoft Azure infrastructure
- RESTful APIs, including TALQ and FIWARE
- Troubleshooting electronic products
- Testing circuit boards
To thrive in this role, you should be curious, solution-oriented, service-minded, cooperative, and communicative, with a strong customer focus.
Additional Information
- Location: Citygrid's office in central Linköping, with a flexible hybrid setup
- Start Date: Immediate or as agreed
Does this sound like the right opportunity for you? Apply today!
Fagerhult Group comprises 14 brands with global operations. Citygrid is one of two technology companies within the group specializing in Smart Lighting. With approximately 20 employees, including six based in Linköping, Citygrid works closely with renowned brands to develop top-quality lighting solutions for professional use. While operating independently, Citygrid benefits from Fagerhult Group's strong, long-term ownership.
About Fagerhult Group:
Founded in 1945, Fagerhult Group is one of Europe's leading lighting companies with 4,100 employees in 27 countries and netsales of 8,560 Million SEK in 2023. Fagerhult Group is listed on Nasdaq Stockholm.
Ersättning Fast månads- vecko- eller timlön
Så ansöker du Sista dag att ansöka är 2025-04-27
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Fagerhults Belysning AB (org.nr 556321-8659),
https://www.fagerhultgroup.com/ Arbetsplats Citygrid
Jobbnummer 9232390