Technical Services Specialist Emea
Axis Communications / Supportteknikerjobb / Lund
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Lund,
Lomma,
Staffanstorp,
Burlöv,
Kävlinge eller i
hela Sverige Visa alla jobb hos Axis Communications i Lund,
Malmö,
Göteborg,
Linköping,
Stockholm eller i
hela Sverige About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network.
Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.
Axis has more than 2,700 dedicated employees in more than 50 countries around the world, supported by a global network of over 80,000 partners.
For more information about Axis, please visit our website
www.axis.com .
Reference number: 2033
WHAT IS AXIS? Axis is not just a company - Axis is a culture, Axis is a way of life. The employees here are innovative, dedicated and energetic and that's just the beginning. Our employees are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. We allow and promote independent thinking; we seek to act as one, to be always open, and to think big!
Axis is looking for the right person to fill an open position as a Technical Services Specialist (TSS) in our support team, which delivers support services to our customers in EMEA.
This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen. WHAT WILL YOU DO As a TSS you build a broad technical competence around Axis solutions and with certain areas of specialization. This competence is then put into benefit for customers by working close to support engineer colleagues, and directly with partners and customers.
The main area of specialization for this position is Axis video analytics solutions, exemplified by the AXIS Store Optimization Suite and AXIS Perimeter Defender.
The role will provide end-to-end support on the analytics solutions from Axis including delivery of certain services and service level agreements directly towards partners and customers. You furthermore train and support colleagues in their work with cases and calls, and work yourself with more complex cases and calls.
To be successful in the role, you need to be able to adapt to rapid changes and to take on or change responsibilities related to the quick development of Axis solutions and the Axis organization. Flexibility, relation building, and balanced, clear, and adaptable communication style are other key characteristics for the role.
It's a solution oriented role and it will partly engage with our pre-sales organization in addition the technical support function carried out by the support services team.
Other key expectations include:
Have a customer oriented way of thinking, which means flexibility to prioritize pressing customer cases over other TSS tasks when needed
Be a mentor for good customer care and interpersonal communication
Work with support engineers to give advice on difficult support cases and sometimes take on a deeper investigation or case yourself
Nurture a proactive environment by documenting troubleshooting help and conclusions relating to support cases, writing FAQs, producing training and other material, handle introduction and team trainings
Be available for deeper customer relational or technical discussions with product specialists and sales engineers to be able to help out in prioritizing and solving problems, and to suggest product improvements.
At your disposal, you will have other TSSs, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.
WHO ARE WE LOOKING FOR We think that you are a service-minded, social, and structured individual that always put Axis customers in the first room. You are open-minded and understand the value of team cooperation and Axis core values.
You have previous experience as a support engineer at Axis or elsewhere, or from a similar role where you have shown an ability to develop a comprehensive technical understanding and knowledge about networked systems and show cased a high customer service behavior.
We're especially interested if you have experience from working with end to end IT systems understanding some or all of the different aspects of a solution, from operating systems (Linux and Microsoft), databases, network infrastructure, servers, applications, to data reporting.
In addition you have/are:
Good and proven knowledge of computer software and hardware technology and specifically computer network technologies
Good technical-analytical skills for troubleshooting
An excellent communicator / "Lyhörd" to our customers
You are proactive and driven
Fluent in English, written and spoken
Besides having a technical foundation, you need to have a high sense of customer care, we also highly value an ability to listen and to communicate in an appropriate and relevant way with other people whether internally or with external customers.
TECHNICAL SERVICES TEAM The Technical Services team is responsible for the support in EMEA, which in our case is split in the regions Middle Europe, Southern Europe, Northern Europe, Eastern Europe, and Middle East/Africa. All functions are in Lund, Sweden and we're currently a team of around 40 people. This role will report to the Technical Services Manager for EMEA.
WHAT AXIS CAN DO FOR YOU? Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products. Come join us! READY TO ACT Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Are you up for the challenge? Find out more from Technical Services Manager Bo Gabrielsson (+46 46 540 7637).
Send your application on or before October 19, 2017.
Varaktighet, arbetstid
Heltid Heltid
Publiceringsdatum2017-10-03ErsättningFast lön
Så ansöker duSista dag att ansöka är 2017-10-19
Klicka på denna länk för att göra din ansökanKontaktBo Gabrielsson +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
KontorsadressEmdalavägen 14
Jobbnummer 3730563
Observera att sista ansökningsdag har passerat.