Technical Services Engineer – English speaking
Axis Communications / Supportteknikerjobb / Lund
2012-10-12
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hela Sverige About Axis Communications
As the market leader in network video, Axis is leading the way to a smarter, safer, more secure world — driving the shift from analog to digital video surveillance. Offering network video solutions for professional installations, Axis’ products and solutions are based on an innovative, open technology platform.
Axis has more than 1,000 dedicated employees in 40 locations around the world and cooperates with partners covering 179 countries. Founded in 1984, Axis is a Sweden-based IT company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website
www.axis.com.Reference number: 775
WHAT IS AXIS?
Axis is not just a company - Axis is a culture, Axis is a way of life. The employees here are innovative, dedicated and energetic and that’s just the beginning. Our employees are the driving force of the company and seek to move it forward towards the goal of being number one in our industry.
We encourage our employees to work hard, and play harder. We allow and promote independent thinking;
we seek to act as one, to be always open, and to think big!
Axis is looking for the right person to fill an opening position as a Technical Services Engineer in our Technical Services team within our Sales organization.
WHAT WILL YOU DO?
As a Technical Services Engineer, based in Lund Sweden, you will be in contact with both end users and Axis partners to handle technical support cases for your region, mainly the UK and Ireland, and to a certain extent the Nordic countries. You will also work part of the time with other regions.
We support over phone, a Web portal system which support tickets in writing, and Chat.
Besides a technical foundation, you need to be able to, simply put, take good care of our customers. We put a lot of weight on the customer care aspect of the job.
Your main tasks will be to:
• Provide advanced phone, Web portal system, and Chat support to end-users, resellers/partners, and distributors.
• Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases.
• At a professional communication level, maintaining a good dialogue with the customer throughout the resolution of a support case.
• Assist primarily the sales office in your region, with both after sales and pre-sales support.
• Build technical knowledge and contribute to developing the support function within the team.
• Authorize warranty exchange (RMA) and handle day-to-day issues with the RMA partner for the region.
At your disposal you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.
The position involves a few travels a year within EMEA.
WHO ARE WE LOOKING FOR?
You’re a service-minded, social, and structured individual with a large technical interest and excellent communication skills in native (or close to native) English (written and spoken equally important). Good communication skills in any additional languages are beneficial.
You are open-minded, understand the value of team cooperation, and have experience from working with customer support. You understand the technical aspects of products and their functionalities. You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in networking technologies, the Internet, LANs and network products.
Experience in one or more of the areas below are considered a plus: camera/image knowledge, network protocols, surveillance camera systems, servers and storage systems, client/server OS and application management.
INTERVIEW TASKS
If you get called for an interview, we will give you 2 – 3 support cases beforehand that we will ask you to assess and then brief us about during the interview.
TECHNICAL SERVICES TEAM
This Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 20 people.
WHAT AXIS CAN DO FOR YOU
Axis can offer you a young, dynamic and multi-cultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!
READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Find out more from our Technical Services Manager Bo Gabrielsson, phone +46 46 272 1800
Send your application before October 26, 2012.
Publiceringsdatum2012-10-12Arbetstider och omfattningHeltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-10-26
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktBo Gabrielsson, +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
Jobbnummer 1364223
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