Technical Services Engineer - English & Arabic Speaking
Axis Communications / Supportteknikerjobb / Lund
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hela Sverige About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network. Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.
Axis has around 3,000 dedicated employees in more than 50 countries around the world, supported by a global network of over 90,000 partners. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ Stockholm under the ticker AXIS. For more information about Axis, please visit our website
www.axis.com .
Reference number: 2360
Axis is looking for the right person to fill an open position as a Technical Services Engineer in our Technical Services team within our Sales organization.
This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.
WHAT WILL YOU DO
As a Technical Services Engineer you will be in contact with both end users and Axis partners to handle technical support cases primarily for Middle East & Africa and other European countries in English. You will also cover chat, which is one of the ways customers can contact us. You might also work as a back-up for other regions.
We support over telephone, via a Web portal system (support tickets in writing), and via chat.
Besides having a technical foundation, you need to be able to take good care of our customers. Customer care is one of our biggest focuses!
Your main tasks will be to:
Provide advanced Web portal system, and chat support to end-users, resellers/partners, and distributors
Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
Assist primarily the sales office in your region, with both after sales and pre-sales support
Build technical knowledge and contribute to developing the support function within the team.
At your disposal you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.
The position involves a few travels a year within Europe.
WHO ARE WE LOOKING FOR
As a Technical Services Engineer, you must have excellent communication and problem solving skills with the eagerness to learn and take on new challenges. Proactive and self-motivated, you'll also be committed to constantly seeking new ways to improve the customer experience. To be successful in the role you need to be energetic and self-propelled with a passion for technology.
Required Skills and Experience:
3+ years of experience in IT with an emphasis on customer support
Excellent interpersonal and communications skills
Excellent time management, decision making and organization skills
Strong technical troubleshooting skills
Strong knowledge of networking
Strong knowledge of Microsoft Windows OS
Must be able to work well with others as part of a team
Excellent communication skills in English, both verbal and written
Excellent communication skills in Arabic, both verbal and written
TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we're currently a team of around 30 people.
WHAT AXIS CAN DO FOR YOU?
Axis can offer you a dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products. Come join us!
READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Are you up for the challenge?
Find out more from our Technical Services Manager Florian Combacau, at phone +46 46 272 1974.
Send your application 30 th of August, 2018.
Varaktighet, arbetstid
Heltid Heltid
Publiceringsdatum2018-08-02ErsättningFast lön
Så ansöker duSista dag att ansöka är 2018-08-30
Klicka på denna länk för att göra din ansökanKontakt1. Florian Combacau +46 46 272 1800
2. Bo Gabrielsson +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
KontorsadressEmdalavägen 14
Jobbnummer 4271557
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