Technical Lead
Broadridge Trading and Connectivity Solutions AB / Foto- och filmjobb / Stockholm
2025-04-23
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Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Broadridge Trading and Connectivity Solutions AB i Stockholm Job Description:
The Technical Lead provides subject matter expertise, architects technical solutions, and establishes the standards and key performance indicators against which Broadridge Trading & Connectivity Solutions Customer Success measures its effectiveness.
Key Responsibilities:
Lead, mentor, and inspire a team of technical account managers towards fulfilling department objectives.
Define assessment standards for Customer Success staff and implement onboarding policies and procedures.
Work closely with sales, product management, and engineering teams to provide feedback on customer needs and contribute to product development.
Evaluate and implement new technologies to optimize associate engagement with customers.
Develop and implement strategies for customer engagement and retention.
Collaborate with customers to understand their technical requirements and business objectives.
Manage and troubleshoot complex technical issues, coordinating with internal teams to drive resolution.
Maintain in-depth knowledge of Tbricks products.
Communicate clearly and effectively with both technical and non-technical stakeholders.
Conduct regular meetings and reviews with customers to ensure ongoing satisfaction and identify opportunities for growth.
Track and report on key performance indicators (KPIs) related to customer success.
Qualifications:
Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Extensive experience in software development and leadership roles.
In-depth knowledge of programming languages, software architecture, and network topologies.
Strong problem-solving skills and ability to work under pressure.
Excellent leadership and communication abilities
Så ansöker du Sista dag att ansöka är 2025-05-04
E-post:
Hanna.Jacobson@broadridge.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Broadridge Trading and Connectivity Solutions AB (org.nr 556313-4583)
Kungsgatan 36 (
visa karta)
111 35 STOCKHOLM
Arbetsplats Broadridge Trading & Connectivity Solutions AB
Jobbnummer 9300494