Technical Customer Support
BrainPeople AB / Supportteknikerjobb / Stockholm
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Publiceringsdatum2013-03-11ArbetsuppgifterAs a Technical Customer Support you will be working in the Customer Care department which is the single point of contact 24/7 for all customer queries regarding service, faults, delivery, billing and sales. The team own and drive customer issues to resolution and constantly communicate with customers during on-going cases.
You will be working in a team handling customers buying Transmission (Wavelengt/SDH/Ethernet) and Voice services world-wide. You will work in a team that is passionate about delivering customer experiences and work in an ever changing truly international environment. You and your team work in close cooperation with customers world wide as well as together with colleagues around the world to deliver world class customer service. You will work in a truly multi cultured team consisting of 25 persons from 17 different countries.
Your main responsibilities in this position will be to make analysis of customer request and try to find a solution by finding information in support systems, give correct feedback to customers regularly and log all actions taken. Furthermore you will have contacts with customers in our support systems contribute to the fulfilment of the team and corporate visions and goals and keep track of SLA thresholds and commitments and chase information.
The work will continuously be on shift list 24/7/365.
ProfilYou have an University degree, preferably within Telecommunications or Network Engineering. Preferable experience in customer service within a telecom environment and from working in a multicultural environment. Any kind of knowledge of VoIP technology is meriting.
Since you will work with international clients from all over the world you need to be fluent in English both written and spoken, near native speaking. Other languages are meriting. Swedish is not required.
Personal Characteristics:
To succeed in this role you are a service minded person and you enjoy helping customers to solve their problems. You are a responsible, high motivated person that adapts and learn new things easily. Furthermore, you are stress resistant and have an ability to manage multiple tasks simultaneously. You are actively networking with colleagues in the organisation and you are a good team player. Creativity and innovation are things that drives you in your work.
Interested? Submit your applacation by clicking on the link. If you have any questions about the service please contact Jessica Bauer at
jessica.bauer@brainpeople.se . Please submit your application as soon as possible as selection is ongoing.
Om företagetOur Client is a global provider of cross-border communication services. They operate one of the largest fiber networks in the world which covers more then 100 points of presence in major cities in 35 countries across Europe, North America and Asia. Winner of 2010 World Communication Awards in the Best Customer Care category.
Om företagetBrainpeople is a staffing and recruiting company that mainly works with academics and professionals early in their career. We help our customers within the areas of IT, economics, administration, customer service, HR, marketing, event, reception and more.
Brainpeople encourages diversity and welcomes a mixed work force regardless of gender, ethnicity, age, disabilities or sexual orientation.
Brainpeople put extra consideration in our customers company culture and your personality when we match your profile to a position. By being employed as a consultant through us you will obtain important work experience and widen your personal network for the future. We create opportunities for people!
Brainpeople is a authorized staffing and recruiting company with insurances, pensions, collective agreement and benefits such as preventive health care grant.
Så ansöker duSista dag att ansöka är 2013-05-08
Ange följande referens när du ansöker: 332
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktFöretagBrainpeople AB
AdressBrainpeople AB
Industrigatan 4A
11246 Stockholm
Jobbnummer 1489773
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