Team Lead Customer Support
Needo Recruitment West AB / Kundservicejobb / Göteborg
2025-12-11
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hela Sverige Are you a service-minded problem solver who enjoys structure, collaboration and supporting others? Do you thrive in a fast-paced environment where you balance hands-on client support with being a daily point of coordination for the team? Then the role as Team Lead, Client Support at Abion might be the next step for you.
About Abion
Abion is a fast-growing and profitable platform-based IP and domain services provider on a journey to becoming a European IP powerhouse. We have a unique position in the market with nearly 30 years of experience in digitalization as an ICANN-accredited registrar and a comprehensive Brand Protection package and software and services within Domain Management, Trademark Management, and Web Security.
We offer an exciting position in a fast-paced organization that is constantly growing and developing in a highly current industry. At Abion, we believe in giving our employees great freedom with responsibility. We foster a diverse, dynamic, and permissive culture with lots of cross-departmental collaboration and great opportunities for personal development. We want to be the best and therefore expect the best from ourselves and our colleagues.
Abion is on an exciting path, and we want like-minded people to join us on the next step of our journey to become the best IP company in Europe - an IP powerhouse.
About the position as Team Lead, Client Support
In this role, you will be part of a tight Client Support team of three, reporting to the Head of Sales Operations. This is first and foremost an operative support position where you work directly with client cases over email and phone related to orders, invoicing, access issues, and other service questions. Most cases are from B2B but there is some B2C as well.
Alongside your daily support responsibilities, you act as the team's coordinating team lead. This means being the go-to person for day-to-day questions, helping colleagues prioritize, facilitating weekly check-ins, and supporting junior team members with structure and knowledge sharing. This is not a personnel management role, but rather an opportunity to take ownership of the team's daily flow and ensure high-quality client experience.
You will also collaborate closely with Sales, Client Success, Product, Finance and Development helping streamline internal processes, identify recurring issues, and contribute to improvement initiatives.
Your main responsibilities include:
Handle first- and second-line client support via email, phone and ticketing (Freshdesk).
Act as the team's daily coordination point regarding priorities, processes and case handling.
Facilitate weekly check-ins and 1:1s, ensuring communication and knowledge-sharing within the team.
Support colleagues in solving more complex cases and escalate issues when needed.
Track open cases, identify patterns and suggest improvements to workflows.
Collaborate with Sales, Finance, Client Success and Product to secure smooth customer journeys.
Contribute to structured ways of working and take part in ongoing process improvements.
About you
You likely have a background in customer support or client-facing service roles, preferably in a fast-paced environment. Experience acting as a team lead, mentor or informal leader is a strong advantage, but not a requirement, what matters is that you feel confident taking responsibility for daily coordination and supporting your colleagues.
We believe you are a structured and service-oriented person who enjoys helping others succeed. You thrive in a role that mixes operative work with coordination, and you naturally become the person colleagues turn to for guidance. You appreciate a repetitive workflow where accuracy, follow-up and reliability matter, while also being able to step back and see patterns and improvements.
Important for the position:
A few years of experience in customer support, service, coordination or similar client-facing roles.
Strong communication skills and a genuinely service-minded approach.
Ability to prioritize, structure and handle repetitive tasks with high accuracy.
Confidence in taking initiative and supporting colleagues in daily work.
Fluent in Swedish and English, spoken and written.
Good general IT-system skills.
Meritorious:
Previous team lead or coordination experience.
Experience with ticketing systems or CRM (Freshdesk, HubSpot) is a plus.
Experience from IP, legal services or other professional service environments.
Abion's offer
At Abion, you join a modern, international and fast-growing company where collaboration, learning and development are part of everyday life. You will be surrounded by driven colleagues, a supportive manager and a culture that values openness, transparency and shared success.
You step into a role where you can make a difference both for clients and for your team - while growing into a broader coordinating responsibility over time.
Other information
Start: As soon as possible, based on mutual agreement
Location: Gothenburg or Malmö
Employment: Full-time
Salary: According to agreement
If the role as Team Lead, Client Support at Abion sounds like the right opportunity for you, we encourage you to submit your application. We at Needo look forward to hearing from you!
Så ansöker du Sista dag att ansöka är 2026-01-10
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Needo Recruitment West AB (org.nr 559218-3940)
Arbetsplats Abion AB
Kontakt Peter Karnstedt
Peter@needo.se Jobbnummer 9639936