Support Scientist

GE Healthcare Bio-Sciences AB / Kemiingenjörsjobb / Uppsala
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Role Summary:
In this role you will deliver excellent scientific support for our Cell & Gene Therapy customers and other products to our key customers and drive an increase in customer satisfaction. You will support customers as they move from clinical studies to building the infrastructure to produce cell therapies on a commercial scale. Lab experience from cell and gene therapy application area is desired.

Essential Responsibilities:
The role will support the achievement of the regional and local annual sales and profit plans by giving advice, guidance and scientific support on all aspects of the company's products to both customers and colleagues. The role is an office-based role supporting all of EMEA but some travel may be required.
Respond to application related local and regional customer inquiries and feedback through the appropriate questioning techniques to identify the nature of the request/complaint.
Advise the appropriate sales staff of the content of application related customer inquiries and feedback, and their outcome.
Meet with agreed service levels, time scales and standard operating procedures.
Seek opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling and initiating quotations).
Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications.

Qualifications/Requirements:
Education: Life Sciences degree within cell biology or related subject, preferrably Phd or equivalent experience or equivalent knowledge or experience
Prior scientific and laboratory experience with solid demonstrable expertise in Cell and Gene Therapy product area
Excellent communication and team-work skills.
Fluent in English, minimum two additional European languages for example German
Proficiency in PC computer skills and in Microsoft Office Suite products.
EU work permit.

Desired Characteristics:
Experience in working in a cell therapy lab/GMP facility
On top of Cell therapy expertise it is an advantage to have prior scientific and laboratory experience in chromatography, columns, media and/or Biacore and SPR
technology.
Experience in building and maintaining customer relationships.
Experience in support role

Publiceringsdatum
2019-10-23

Så ansöker du
Sista dag att ansöka är 2019-11-15
Klicka på denna länk för att göra din ansökan

Adress
GE Healthcare Bio-Sciences AB
Björkgatan 30
75184 Uppsala

Omfattning
Detta är ett heltidsjobb.

Arbetsgivare
GE Healthcare Bio-Sciences AB (org.nr 556108-1919)
Björkgatan 30 (visa karta)
751 84  UPPSALA

Jobbnummer
4870734

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