Sr TCS Engineer Göteborg
Here / Logistikjobb / Göteborg
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Senior customer-facing role responsible for product education and communicating customers' product needs to HERE divisions. Ensure customer satisfaction via product & services support and issue resolution. The ideal candidate will be able to support both HERE's Map Content and Platform services.
Responsibilities
• Act as an advocate for HERE Products & Platform Services within the customer
space.
• Responsible for pre-sale and/or post-sale support of HERE's data products.
Pro-actively identify new opportunities.
• Responsible for managing customer needs and expectations internally to ensure internal initiatives reflect customer business and technical requirements. Actively involve other departments in order to have them contributing to customer
requirements.
• Manage relationships with customers in support of HERE Products including
conflict resolutions, strategic alignment, customer expectations, negotiations and
communication. Use the defined processes strictly and contribute actively. Make
sure to check the impact for other customers as well.
• Manage conflict resolution and communication when customers and HERE have competing technical objectives. Take the lead if a number of OEMs or SVs are impacted on a specific topic.
• Analyze, debug and resolve customers' map compilation and Web API issues.
• Develop and present standard and advanced training to customers, including
development of proprietary training materials for support of new or existing HERE
data products.
• Coordinate and provide training for fellow TCS Engineers as well as internal Sales support groups including development of proprietary training materials for
support of new or existing company data products.
• Provides testing support for internal and external applications of HERE database. Organize testing efforts that cover more than one country.
• Ability to drive business decisions.
Qualifications
Skills & Experience
• More than 2 years of HERE database knowledge or equivalent experience required.
• Knowledge of HERE's platform is a must.
• Proven strong analytical and problem solving skills.
• Proven project management skills.
• Pro-active solution orientated approach towards questions.
• Willingness to continued learning. Actively provide trainings on products and share best practices internally.
• A demonstrated ability to work across functional teams to achieve common goals and lead activities.
• Demonstrated ability to work in various cultural environments.
• Domestic and potentially international travel for customer meetings & testing
(<25%).
• Proven strong interpersonal skills, approachable, good listener.
• Available to work on site at customer locations up to 4 days per week.
• Proven strong skills to deal with all levels in an organization.
• Ability to lead internal projects.
Qualifications & Education
• Bachelor's or Masters' degree and/or five years of proven work experience in
automotive or GIS related industries. (Engineering Degree - preferred).
• JavaScript, Java or C++, Web development experience is a plus.
• Solid experience with SQL, ArcGIS, Oracle, DBMS.
• Excellent written and oral skills, including English. Multilingual candidates
preferred.
Varaktighet, arbetstid
Acces by agreement
Publiceringsdatum2017-12-12Så ansöker duSista dag att ansöka är 0001-01-01
FöretagHERE
AdressHERE
41105 GÖTEBORG
KontorsadressKlädpressaregatan 1
Jobbnummer 3850209
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