Solution Customer Service Manager
Damco Sweden AB / Speditörsjobb / Göteborg
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hela Sverige Damco is a part of the AP Möller Maersk Group and one of the world' s leading providers of freight forwarding and supply chain management services. For more than 100 years, we have been providing our customers with transportation and logistics solutions that support the way they want to do business, wherever they are in the world.
We are now looking for a new employee to one of our Solutions Customer Service departments in Arendal, Gothenburg.
We Offer:
We are looking for a new member to one of our successful Solutions Customer Service teams where you will be responsible for managing and leading the Client facing team that acts as the single point of contact for customers whose buying is focused around customized processes and solutions.
We offer you a challenging position in the freight forwarding industry where you will have the primary responsibility for customer retention and for identifying cross sell and other sell opportunities to the Solution customers. The Solutions Customer Service Manager also engages directly with the Regional and Global Program Managers for large accounts and ensures a seamless customer service delivery to our clients.
If you are the right person this is an excellent opportunity for a personal development, both within Damco and the AP Möller Maersk group.
Key Responsibilities:
You will act as the Manager for one of our Solution Customer Service teams and report directly to the CSO Manager.
Your main responsibilities will among others be to:
• Lead, support and manage the Solutions Customer Service team in the daily work (6 local employees).
• Ensure proper implementation of new clients or new programs.
• Planning and coordination with vendors and shippers.
• Ensure timlely invoicing and follow up financial KPI's and set targets.
• Monitor, record and report the performance of Solutions Customer Service team.
• Take active part in projects for improvement and developmente, both locally and regionally based.
• Ensure a seamless customer experience by stakeholding management and working closely with KAM, Commercial offices and other Damco offices globally.
As a part of the Manager responsibility you will also set and monitor objectives for your team members. You will be responsible to motivate, develop and engaging your team and setting a shared mindset of always having the customer in focus.
Who we are looking for:
We believe you have at least 3-5 years' experience from a similar position within customer service or solid experience from the freight forwarding industry and feel that you are ready to take on a new challenging opportunity.
We believe that leadership and engaging other employees is something that comes natural for you and that you feel comfortable with communicating on all levels and with different stakeholders.
We think you have:
• A structured approach combined with analytical skills, high detail orientation and resourcefulness.
• A proactive mind-set and are able to work well under pressure.
• Good communications skills
• An eagerness to learn and always work to improve the daily work and routines.
• The ability to work and thrive in a flexible matrix organization with focus on networking and active collaboration.
• Passion for Customer Service.
We are looking forward for your application! Applications will be read continuously, so do not wait with your application.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-09-20ErsättningFast månads- vecko- eller timlön
Så ansöker duKlicka på denna länk för att göra din ansökanKontaktEva Fahlander, CSO Manager 0703246639
FöretagDamco Sweden AB
AdressDamco Sweden AB
BOX 8773
40276 GÖTEBORG
KontorsadressTERMINALVÄGEN 17
GÖTEBORG
Övriga kontaktuppgifterTelefonnummer: 031-7512400
Jobbnummer 2442745
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