Service Manager Ne And Eemea At Bio-Rad Laboratories
Bio-Rad Laboratories / Ekonomichefsjobb / Solna
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hela Sverige Visa alla jobb hos Bio-Rad Laboratories i Solna Bio-Rad Laboratories are now recruiting for a Service Manager to cover NE and EEMEA, and the successful candidate can be based in any of the following countries, with expected travel to the other countries listed:
UK, Nordics, Benelux, Poland, Czech Republic, Hungary, South Africa.
Responsible, through a European reporting structure within service, for delivering all the activities supporting the installation, modification and repair on customer instruments, carried out on customer site and Workshops.
Working to the escalation process back to Specialist Manager Europe.
Key to this role is managing through development the Local service staff, ensuring both Service revenue and Opex, is driven to achieve maximum potential and meet the set BP targets.
The role will provide a single point of contact, acting as the NE+EEMEA Service Manager with responsibility for the day to day Instrument and workshop service operation as described below. The role will act as an interface between Local Service, Sales, and Finance staff across NE+EEMEA. Key to the role is managing the delivery of customer satisfaction to both internal and external staff the former through agreed and documented SLA's.
Representing Instrument service as representative of the countries that make up NE+EEMEA (Nordic, Belgium, Netherland UK, Poland, Czech Republic, Hungary, South Africa ).
Will be responsible for delivering new ideas, initiatives and activities that drive standardisation and improved effectiveness and efficiency for both the Business and the Customer.
Key to the success of the role is the ability to maintain the identity of individual staff while establishing a single standardised EMEA way for instrument service and support.
In order to be successful, candidates are expected to have:
• Knowledge of local and NE+EEMEA service practices and ways of working
• Demonstrable service management experience within Bio-Rad or a Medical devices company
• A proven track record of success in programs associated with Staff and Instrument performance aligned to quantifiable measures
• A track record of achieving change and turning words into action ideally with Finance indicators and Customer satisfaction measures
• Leadership skills
• Ability to influence effectively
• Strong communication skills
• Ability and willingness to challenge and lead change by example
• Effective decision making skills
• Highly collaborative approach
Bio-Rad Laboratories has played a leading role in the advancement of scientific discovery for over 50 years by providing a broad range of innovative tools and services to the life science research and clinical diagnostics markets. Founded in 1952, we have a global team of more than 7,600 employees and serve more than 150,000 research and industry customers worldwide through our global network of operations.
Publiceringsdatum2016-11-04Så ansöker duSista dag att ansöka är 2016-11-18
FöretagBio-Rad Laboratories
AdressBio-Rad Laboratories
BOX 1097
17222 SUNDBYBERG
KontorsadressSolna Strandväg 3
Jobbnummer 3143386
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