Service Delivery Manager
Venezu AB / Säljarjobb / Stockholm
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hela Sverige Our Client is an American public multinational corporation that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions.
Its most profitable products have come to dominate the commercial office suite market, and the company's operating system, which has achieved near ubiquity in the desktop computer market. The company has also diversified in recent years into the video game industry as well as into the consumer electronics and digital services market.
Venezu is a temp and recruitment agency that works exclusively with B2B companies in the ICT industry. We focus on the Nordic market and we are looking for motivated and skilled candidates that fit the innovative and can-do environment of our customers. We are now looking for a
Service Delivery Manager
As a trusted adviser, the Service Delivery Manager (SDM) ensures their customers are making the most of their technology by tailored delivery plans to drive business value from the customer's IT investments and cloud services. You will be responsible for delivery quality and customer satisfaction and will be involved in structuring and managing deals from inception to completion. This role has the responsibility of assembling the consulting delivery team and to structure and execute on the problem-solving methodology correctly and to the agreed budget.
You will influences and manages customer expectations over phone, based on an end-to-end Services Delivery & Support lifecycle for a portfolio of engagements - portfolio of 30 clients.
• Investigates the customer's long-term business objectives and anticipates future technical needs and leads the work streams to bring customer to that future state
• Recommends, delivers and supports technologies and services that meet current needs, and evolves strategies to adapt to future needs
• Takes ownership of and resolves escalations within their customers, providing clear summaries and recommendations when escalations need to continue above their level.
• IT industry background
The Services Delivery Manager will:
• Establish a long term and sustainable relationship with the customer over phone
• Organize regular Service Review meetings and furnish status reports to client management
• Ensure the Service Delivery Plan is adopted and reviewed regularly with the customer and supported by our client.
Top 3 must-have hard skills:
• 3-4 years relevant experience. Account Management, Business Development, Sales and/or Sales/Partner facing role
• Technology savvy to understand the issues the customer has and different roles within an IT environment
• Understand Sales organization
The candidates we are looking for are fluent in English as well as Swedish (candidates who are not fluent in both language will not be taken into consideration). You have already a Swedish work permit in place. You are curious, a self-learner, organized and someone who wants to understand how everything works.
The temp position as Service Delivery Manager has an end date, the 30th of June 2019 but with an option to extend. The position is going to be based at our clients' Swedish office in Kista.
All applications and CV's must be submitted in English in order to be taken into consideration. The deadline is the 21st of November at noon.
Varaktighet, arbetstid
Heltid Fast anställning tills vidare
Publiceringsdatum2019-01-16ErsättningFast lön
Så ansöker duSista dag att ansöka är 2019-01-21
Klicka på denna länk för att göra din ansökanFöretagVENEZU AB
AdressVENEZU AB
Regeringsgatan 2
11153 Stockholm
KontorsadressRegeringsgatan 2, Stockholm
Jobbnummer 4559269
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