Service Delivery Manager
Zalaris Hr Services Sverige AB / Ekonomiassistentjobb / Sundbyberg
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hela Sverige Zalaris is a leading Nordic provider of innovative and cost effective HR Outsourcing (HRO), HR Technology and SAP HCM consulting services to large Nordic and international customers. Our SmartHR solution powered by SAP HCM includes a full service range of comprehensive personnel administrative processes including payroll, employee help desk, talent management and analytics.
Zalaris mission is to help our clients maximize the value of their human capital through excellence in HR processes. Zalaris is a public listed company, and also an SAP BPO partner.
More than 500 specialists in Zalaris deliver services from local service centers in Denmark, Finland, Norway, Sweden, Latvia, Lithuania, Estonia, Poland and India - where we not only speak the local language but also provide top-notch expertise in local laws and regulations. We serve more than 170?000 employees each month, from across multiple industries and with many of the region?s most reputable companies such as Nordea, TeliaSonera, Ericsson, Statoil, Telenor and Gigantti.
Zalaris HR Services Sweden is strengthening its organization with a Service Delivery Manager position located in its office in Sundbyberg, Sweden. This position reports to the Service Center Manager, and you will be part of an organization with around 50 people currently in the office.
Responsibilities:
• Owning the operational customer relationship and ensuring service delivery to own customers according to Zalaris Service Management Framework and both customer and internal expectations. Deliver budgeted client margins, ensure service excellence according to contract, defined SLA?s, set criteria and customer satisfaction of own customers according to customer satisfaction surveys.
• Responsible for customer relationship and communication of locally delivered and locally fronted payroll services to appointed clients.
• Ensure good collaboration with Group Service Delivery Managers
• Fully responsible for own customers? administration and service management - hereunder:
o Managing and solving all payroll related topics on a daily basis
o Delivering budgets
o Monthly service reports
o Hold monthly service meetings
o Monthly invoicing
o Maintain process documentation
Experience/education:
• You have a Bachelor's or Master's degree in HR, Accounting or IT or other relevant education
• You have several years of experience in working with payroll processes, and payroll accounting as well as knowledge on laws and regulations within the payroll area.
• 3-5 years experience in handling customer relationships
• Experience with SAP HCM is seen as an advantage
General and personal qualifications:
• Business minded, analytical and alert to customer needs
• You pay attention to details and like to be hands on to understand the core deliveries
• Excellent interpersonal skills and able to drive process improvements to the benefit of all parties
• Ability to prioritize, plan and be structured in order to deliver timely and positive results
• Good communication skills in Swedish and English
We can offer you:
• Challenging job with fast growing, internationally operating, public listed company
• Bright colleagues that are continuously focused on improving our processes and services
• Excellent career development opportunities
• Competitive compensation package
Application date: As soon as possible and not later than June 3rd, 2016.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-05-04ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2016-06-03
Please apply via Zalaris web-site:
Klicka på denna länk för att göra din ansökanFöretagZALARIS HR SERVICES SVERIGE AB
AdressZALARIS HR SERVICES SVERIGE AB
BOX 1252
17124 SOLNA
KontorsadressESPLANADEN 3 D
SUNDBYBERG
Övriga kontaktuppgifterTelefonnummer: 08-56488200
Jobbnummer 2825331
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