Service Delivery Management (520628)
Ericsson AB / Datajobb / Stockholm
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hela Sverige Do you want to work in an area with high company focus and close contact with colleagues in all market areas? Work in the border between software and services?
Then this position, leading the global establishment of quality management in Digital Services customer projects might be the right place for you.
You will be responsible to drive progress in our global community in this area. It is a role which very much means driving progress through interaction with others; delivery responsible people in Market Areas, IT tool owners and a customer project management knowledge is very important. Own experience as Program Director or Customer Project Manager is a good personal asset for this role.
Responsibilities:
Support Head of Program Operations in driving DGS: next QM workstream for pre-Sales and Delivery of customer projects
Collaborate with QM drivers in all MA DGS PMOs and BA SDU to reach DGS::next objectives
Be an ambassador for high quality customer projects, owning and maintaining the DGS QM global definitions
Work closely with process- and IT tool owners to secure efficient process and digitally automated data flow
Initiate and follow up project pilots and monitor how adoption, feedback and value achieved is progressing and take proactive actions where needed
Continuously inform Head of Program Operations of progress and escalate issues when necessary
Qualifications:
University degree/MBA in Business or Engineering / ICT
Experience from customer project management in DGS/IT environment and knowledge about Ericsson processes and IT tools for that
Experience from Quality Management; Key metrics, Assurance and Control processes from Ericsson and as defined by e.g. PMI
Experience in customer and stakeholder management in complex and diverse business environments
Results oriented change driver with a track record of delivering results
Strong communication and problem-solving skills.
Preferred qualifications:
Competence in digitalization techniques, automation, machine learning and visualizations
Experience from agile ways of working and change management in agile deliveries / projects
What 's in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
To prepare yourself for next steps, please explore here:
https://www.ericsson.com/en/careers/job-opportunities/hiring-processLocation for this role: Göteborg, Sweden
Recruiter: Anna Magnusson (
anna.magnusson@ericsson.com)
This position reports to: Dir Project Operations
Selection is ongoing please apply as soon as possible
Last day to apply: 2021-03-14.
Kindly note that we cannot process applications sent via email.
Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson's Code of Business Ethics.
Primary country and city: Sweden (SE) || || Stockholm || R&D
Publiceringsdatum2021-03-04Så ansöker duSista dag att ansöka är 2021-03-14
Klicka på denna länk för att göra din ansökanAdressEricsson AB
Kistagången 6
16440 Kista
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ericsson AB (org.nr 556056-6258)
Kistagången 6 (
visa karta)
164 40 KISTA
Jobbnummer 5608231
Observera att sista ansökningsdag har passerat.