Section Managers to Service Management & Support
H&m It-Avdelning / Supportteknikerjobb / Stockholm
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Division Infrastructure & Operations (I&O) supports the global IT delivery for H&M and consists of 3 delivery areas which are Business Solutions I&O, Service Management & Support(SM&S) and Infrastructure Services. We are mainly seated in Stockholm and Hong Kong.
We are looking for senior section managers to 3 focus areas within Service Management & Support;
• Service Integration
• Service Transition and Control
• Service Operation and Support
SM&S is responsible for the global process implementation and management of Incident and Problem, Change and Release and Asset and Configuration to name a few. In addition to that we provide a 24/7 Global helpdesk function, Incident and Problem management, Request fulfillment, Self-service portal, CSIRT and Operation Centre.
The importance of SM&S as a central hub within H&M IT is growing as todays' sourcing mix and multivendor based service delivery model requires strong process governance and support to ensure maximum efficiency and stability in our IT deliveries to our business.
In this role, you will be overall responsible for one of the above described sections within SM&S and its various areas of responsibility and deliveries and have direct staff responsibility for the managers within the area. You will report to the Manager for SM&S and collaborate closely with numerous of other areas and functions as well as with our suppliers to continuously improve our IT deliveries in a short and long-term perspective.
To succeed in the role, you require excellent interpersonal skills, a solid understanding of IT Operations & Development, IT Service Management and experience of process and service oriented delivery models. You possess the ability to switch between strategic and tactical work in the form of defining long term goals and to work closely with your organization to "make it happen" alongside other leaders in IT.
We believe that you are an inspiring and communicative senior leader who leads by example. You are a brave and prestigeless person. In order to succeed in this role you need see the bigger picture and focus on solutions rather than problems.
H&M is an exciting place for an IT career! We open up at least one new store every weekday somewhere around the globe at the same time as we're expanding online. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world's largest fashion retailers we can offer you endless career opportunities.
Your responsibilities
The job of a Section Manager at H&M comes with a lot of responsibility - and lots of fun.
Your to do-list includes:
• Overall responsible for the section including staff, delivery and budget
• Leading the transformation work required to reach the strategic goals, in alignment with the vision for H&M IT
• Operation of all related services per agreed service levels and KPI's
• Cooperation with internal and external parties
• Continuous improvements of our internal and external processes and routines
• Building strong and committed teams across organizational and geographical borders
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.
And your skills include:
• Knowledge and practical experience of ITIL based IT Service Management
• Several years' experience of successful IT management and leadership, including staff responsibility
• Experience of leading leaders
• Experience from various sourcing models
• Thorough understanding of the entire IT service lifecycle and practical experience from both development and operation is highly advantageous
• Skilled communicator
• Very good Swedish and English communication skills
• Experience from work in a multinational and multicultural environment
• Able to travel domestic and international
The IT department is an important part of the company's business and carries out operations, software development and maintenance of the company's systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers "Fashion and quality at the best price in a sustainable way". The IT-department is located in Stockholm and Borås and conduct business virtually all over the globe. The H&M group includes in addition to H&M the brands COS, Monki, Weekday, Cheap Monday, & Other Stories and H&M Home. As an IT-department, we work with all brands.
Publiceringsdatum2017-05-23Så ansöker duSista dag att ansöka är 2017-06-02
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 3517054
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