Refunder
Global Blue Sverige AB / Kundservicejobb / Sigtuna
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hela Sverige Global Blue is a global leader with the concept of Tax Free Shopping. Global Blue enables international shoppers to claim VAT off their Tax Free Shopping eligible purchases, and to receive a seamless Payment experience while abroad. In the financial year ending 31 March 2020, Global Blue processed 35 million Tax Free Shopping transactions with a total value of EUR18.5 billion sales in store, and 31 million Added-Value Payment Solutions transactions with a total value of EUR4.4 billion sales in store. Global Blue operates in more than 50 countries and it is listed on NYSE.
We are looking for Refunders for an hourly and fixed-term -positions, to strengthen our Arlanda Airport Refund team until 30.9.2024. The Refund point operates from Monday to Sunday from early morning to late evening. We are looking for someone who can work flexibly as per these opening hours. Also, during summer season, there will be more shifts available to cover the summer holidays in the team. Therefore this position is optimal for e.g. students.
Your role
As a Refunder you will support the team in providing best possible customer experience while refunding VAT and controlling export of goods from Sweden at Arlanda Airport.
Refunder is not just a typical customer service role - it offers you the possibility to work in an international and dynamic environment with multiple cultures and languages when at the same time focusing on creating a great customer experience. The position also provides a great insight to the Tax Refund industry.
Main duties and responsibilities
As a Refunder you will be:
Reviewing tax free forms for completeness, accuracy and compliance
Applying good judgement and making on spot decisions on tax refund eligibility
Controlling Travellers' export of goods
Processing cash and non-cash transactions for eligible customers
Following the Fraud Prevention and security policies
Delivering professional customer experience with various Travellers
Observing Global Blue policies, guidelines and preparing reports and statistics
Following Airport rules and policies
Participating in Recovery project
Support External agent when needed
Cash Management
Other office tasks
Preferrable skills and competencies
Fluent in English and Swedish
Extra language skills are benefit
Dedication to customer service and providing the best possible customer experience
Strong analytical and problem-solving skills
Trustworthy to handle large amounts of cash
Able to work under pressure
Positive attitude towards colleagues and good team player
Agile but thorough
Flexible in terms of working hours
Experienced in using of Microsoft Office software
Clean criminal record as per Airport requirements
Driving license
Experience
Preferably with 1-2 years of work experience in customer service roles.
Additional information
If you recognize yourself as the candidate we are looking for, don't hesitate to apply. Please send your application (with CV and cover letter) via our company website as soon as possible. We are reviewing the applications and having the discussions with the candidates continuously and will fill the position when we find a suitable candidate.
Så ansöker du Sista dag att ansöka är 2024-05-10
Klicka på denna länk för att göra din ansökan Arbetsgivare Global Blue Sverige AB (org.nr 556206-4906)
Arlanda Flygplats (
visa karta)
190 45 STOCKHOLM-ARLANDA
Körkort För detta jobb krävs körkort.
Jobbnummer 8600258
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