Premium Support Specialist Autodesk
Autodesk AB / Elektronikjobb / Göteborg
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hela Sverige Autodesk has a great opportunity within our Premium Support and Services (PSS) Team, for a Premium Support Specialist who is ideally an expert in Civil Engineering/Infrastructure.
The role is to work closely with existing and future Major Accounts, mainly in the Nordic region and ideally based in Sweden.
We are seeking a highly motivated individual who can build relationships at both Technical and Sales levels, to support strategic account planning and growth. The PSS group is responsible for increasing Software and Services revenue and maximizing the success and return on investment of our strategic customers. We do this by delivering highly valued reactive and proactive services that reduce risk of downtime while increasing adoption/utilization of our solutions.
If you enjoy establishing long term relationships with your customer and work with global teams, this would be an excellent opportunity to consider!
Location: Ideally Gothenburg, Sweden. Other locations may be considered.
Responsibilities:
Establishes and maintains working relationships with customer, includes on-site visits, regular staff meetings, definition and management of expectations and goals.
Technical assistance and account management for Premium Customers.
Priority handling for escalated critical issues.
Premium Support workshops to introduce the Premium Support service.
Serves as customer single point of contact for high severity issues; play a problem resolution role in high profile or complex situations, monitors service level compliance by support organization.
Regular status reports to keep Customers informed and firmly in control of next steps and future actions.
Preferred Skills:
Able to anticipate customer needs, develop proposed solutions, and build consensus amongst customers and internal business units.
Ability to work in teams, convey relevant information to Development team, understand customer needs in terms of services, products and solutions.
Able to manage several projects and technical requests at a time, setting the right priorities.
Understand cultural aspects of the business, can relate between global strategy and local business requirements.
Requirements:
Advanced knowledge of Autodesk Civil Engineering, Infrastructure or Visualization software in a production environment, such as AutoCAD Civil 3D, AutoCAD MAP 3D or Navisworks. Additional knowledge of the products within the Autodesk Infrastructure Design Suite is a plus.
Bachelor's degree or equivalent experience in Civil Engineering, Infrastructure, Geospatial technology or related field.
Fluency in English.
Strong communicator and able to build relationship at all levels, taking initiative.
Demonstrated ability to build and maintain strong relationships with enterprise customers.
Overview
Autodesk, Inc. is a leader in 3D design, engineering and entertainment software. Customers across the manufacturing, architecture, building, construction, and media and entertainment industries?including the last 16 Academy Award winners for Best Visual Effects?use Autodesk software to design, visualize, and simulate their ideas before they?re ever built or created.
Publiceringsdatum2014-12-11Arbetstider och omfattningTillsvidare
Heltid
Flexibelt
ErsättningFast och rörlig lön
Så ansöker duSista dag att ansöka är 2015-01-11
Klicka på denna länk för att göra din ansökanAnge följande referens när du ansöker: Premium Support Specialist
Ansökan kan skickas till e-postadress:
nadine.puplampu@autodesk.comKontaktIda Wiberg, HR Manager Nordic +498954769209
ida.wiberg@autodesk.comFöretagAutodesk AB
AdressAutodesk AB
Box 14261
40020 GÖTEBORG
KontorsadressMölndalsvägen 24
Övriga kontaktuppgifterTelefonnummer: 031-7260104
E-postadress:
ida.wiberg@autodesk.com Jobbnummer 2098905
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