PKI Support Engineer
Primekey Solutions AB / Elkraftsjobb / Solna
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As a PKI Support Engineer you are focused on technical support for our PKI products. In addition to this your responsibilities will be:
• Ensuring that incidents are resolved in a timely manner to meet defined service level agreements.
• Working closely with the development team to provide the best solution for customer support issues
• Maintain continuous knowledge transfer between support and development
• Maintaining and improving internal support documentation as well as customer knowledge base
• Collaborating closely with support colleagues in Aachen (Germany) and San Mateo (U.S.)
• Participating in on call rota as required
Background and personal qualities
To excel in this position you are fluent in written and spoken English, and you have experience in:
• Linux administration
• Administration of Java Enterprise Environments (JBoss based)
• Virtualisation in a Linux environment
• Knowledge of PKI
Other beneficial qualifications are:
• Database and database replication knowledge (MariaDB / Galera)
• Firewall and network administration
• Administration of PKI infrastructures
• Basic shell scripting skills
Qualities we are looking for:
• Actively help resolve tickets where required by trying to reproduce support issues and understanding root causes
• Can work without direction, analytical, result and solution driven
• Have proficiency in appropriate business language (English) and ability to present ideas effectively
• Ability to stay focused under pressure
• Willing to travel as needed to meet colleagues and customers in other locations.
This position is located in Solna (Stockholm) Sweden.
Publiceringsdatum2018-08-27Så ansöker duSista dag att ansöka är 2018-09-26
FöretagPRIMEKEY SOLUTIONS AB
KontorsadressLundagatan 16
Jobbnummer 4312373
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