Order Support
Volvo Business Services AB / Inköpar- och marknadsjobb / Göteborg
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Would you be interested in being the contact person between the sales organization and our operational organization for questions concerning the ordering and planning of new trucks?
Are you good at communication, having an open, positive mindset and a strong customer focus?
If you also are a responsible person who want to support and assist the dealer network and market companies with order planning, then - this job might be the one for you!
We are looking for a person who would feel inspired by being in daily contact with people from different cultures and organizations. Someone who would like to support the dealer network in planning and product issues in order to reach a good customer satisfaction. If you recognize yourself, please continue to read, as we would like to connect with you!
Position Description
Who we are and what we offer:
The function Order support is located in Tuve factory in Gothenburg, Sweden and our purpose secure that orders are specified correctly and planned on the right moment according to the customer demands. We are an engaged team of professionals with a customer mindset and we are a sustainable organization with continuous personal development in focus. Here you work in a multicultural environment where you get to work with contacts from around the world, and with the state-of-the-art technical environment.
Key Responsibilities
Be the contact person between the sales organization and GTO for questions concerning the ordering and planning of new trucks.
Make sure that all orders are planned correctly before def run.
Follow the predefined KPI's around order book stability and take actions for improvements
Cooperate with the order coordinator to secure a proactive restriction process.
Cooperate with the technical sales engineer in the handling of customer adaptation (CA) requests.
Support the dealer network concerning planning and product issues in order to reach a good customer satisfaction.
Give correct advice to the dealer network concerning the standard product offering so that the order can be specified correctly according to the wishes of the customer.
Send out information to the dealer network concerning delivery lead-times, so that the dealer can supply the customer with correct planning information.
Support the dealer network in the daily use of the order systems (OM, DSPT, OPT)
Continuously monitor the orderbook and take the necessary actions to obtain an optimal planning & specification according to the wishes of the customer.
Guarantee, together with your team, a continuous availability for the dealer network during the agreed working hours.
Through a continuous attention for the customer, obtain a good general result on the Customer Perception Survey (CPS), meaning above the agreed norm.
Take actions in order to continuously improve and maintain your required competences (product and market knowledge) and to apply this optimally in the own organization.
Contribute to a good cooperation with the market company in order to share information and have univocal communication towards the dealer network.
Take initiative to regularly exchange information with the sales areas and logistic managers to discuss ongoing issues and new initiatives.
Follow up the predefined SLM's (service level measurement) and take actions for improvements
Actively contribute to the Order Business Plan
Skills and requirements
Higher education degree or comparable by experience
Active team working and positive mindset
Service minded, motivated and determined to reach agreed objectives
Good analytical skills
Ability to work independently, to take initiatives and to drive changes
Good communication skills, both written and spoken
Highly accurate in administrative work and comfortable with multitasking
Fluent in English and Swedish. Additional languages and more advanced cultural knowledge are both considered an asset.
Eager to continuously learn and grow within your job
Good understanding of both sales environment, manufacturing and logistics
Good knowledge of Microsoft Office and ability to quickly learn new systems
Curious and want to know more? Contact us!
Ekaterina Orre, Manager Order Support, +46 73 9026561
Volvo Trucks are actively working to establish teams that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc. We find that well balanced working teams increase group dynamics, creativity and new approaches to solution.
Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.
Publiceringsdatum2022-11-02Så ansöker duSista dag att ansöka är 2022-11-16
Klicka på denna länk för att göra din ansökanFöretagVolvo Business Services AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Business Services AB (org.nr 556029-5197)
405 08 GÖTEBORG
Arbetsplats Volvo Group
Jobbnummer 7135550
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