Order Support
Volvo Group / Kontorsjobb / Göteborg
2017-12-06
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➡️ Klicka här för den senare publicerade platsannonsen "Order Support" (publicerad 2018-09-05) ⬅️
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hela Sverige The Order Support will be responsible for providing the dealer networks with support on the trucks standard offering on existing products. The Order Support is maintaining the order queue and handling specification deviation claims from the markets.
The Order Support will be responsible for supporting the dealer network in the order to delivery process. The market companies will have the overall responsibility for all commercial matters.
The Order support should work according to business rules in the contact with the markets. Considering the business rules the Order Support has the authority to approve or reject requests sent from the markets.
The Order Support will be accountable towards the OS Group Manager concerning the dealers and market companies' satisfaction on Order support.
The Order Support function will include the following tasks:
• Acting as interface between the market and the factory when maintaining the order queue
• Support with planning and swapping orders
• Perform order and Customer Adaption (CA) changes
• Improve the order to delivery process together with the markets
• Monitor CA and AD requests together with the technical sales engineer.
• Give the markets support in OM
• Support the program planning process
• Provide the dealer network and market company with guidelines
• Together with the other order supports he/she should make sure that the back-up function is working
• Contribute and take an active part in Order Support development
• Actively work with the business plan for your region
Expectations
The Order Support should work professionally in line with the Truck Sales Process. When supporting the markets the Order Support should have the customer in focus.
The work should be performed according to OS business rules, code of conduct and area of responsibility. The Order Support should focus on his/her responsibilities and delegate other questions to concerned departments/colleagues.
The Order Support should back-up and help his/her colleagues in the daily work. If possible the workload should be divided on a daily basis between all order support.
The Order Support should work to achieve KPI's. The support towards customars and suppliers should be measured according to the set KPI's.
For further information please contact:
Orre Ekaterina, Director Order Support VT, tel. +46 31 3226561
Required Competences
• Hold a bachelor degree
• Strong communication skills
• Service minded
• Highly accurate
• Good analytical skills
• Active team working
• Positive mindset and a can do attitude
• Good understanding of the sales organisation and sales environments
• Good understanding of manufacturing and logistics
• Knowledge of Volvo planning tools, commercial and technical sales systems
• General Volvo product knowledge
• Product structure knowledge
• Very good languages skills. Fluent English and Swedish are required
• Good understanding of the Truck Sales Process
• Ability to handle customer and internal relationships, Ability to apply leadership/ management according to Volvo culture and values
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Publiceringsdatum2017-12-06Så ansöker duSista dag att ansöka är 2017-12-12
FöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 3840380
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