Operation Manager for Global Front Office Rosersberg (386102)
Ericsson AB / Chefsjobb / Sigtuna
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hela Sverige BNEW SAN Lab Operations is a unit in Business Area Networks. The purpose of Lab Operations is to provide world class lab infrastructure, networks and HW Services to the R&D organizations. Through our standardized solutions and services, we enable our users to configure and deploy (remotely where possible) their design and test environment. Lab Operations provide global service deliveries from Operations sites in China, Kista, Rosersberg, Linköping and Regional Labs globally. Our Mission: Engineering environment for outstanding R&D efficiency & Competitive Lab Operations
We provide engineering IT and test environments supporting to more than 23 000 R&D engineers, we operate ~52000 square meters of labs in ~18 cities. We work continuously to drive operational efficiency and technology leadership within our area and are now evolving our organization. We are therefore posting new positions in our new Leadership Team.
Job Description
In this role you will be responsible for the Global Front office 24/7 operations in Rosersberg. You need to think and act quickly as sometimes things are urgent and happens unexpectedly. At the same time implementing and delivering new services, same as crafting new ways of working is also key for future success.
As a Leader of the Front Office team, we value behavioral qualities such as cooperation, transparency, and value orientation on top of living Ericsson Values and Principles.
Front office, which is a part of Stockholm Site Operations. You will be reporting to the Lab Operations support Manager.
You will work in close cooperation with Linköping Front Office to secure alignment and cooperation.
Responsibilities & Tasks
The key responsibilities are accountability for Front office operations in Lab Operations in Rosersberg. It includes ensuring operations, focus on alignment and continuous improvements are key.
Front Office provides technical support to users having their test equipment and systems in Rosersberg. Acts as first contact in an event of outage or incidents. SA Lab Operations are continuing to move into aligned ways of working and deploying standardized Hardware services and it is key to continue to support continued acceleration of this.
As a team member you are constructive, cooperative, transparent and value oriented. We also see you as a motivator to empowering team to achieve their best.
Ensuring efficient and effective deliveries of Front Office services, operations and support
Mentorship and development of staff capabilities
Leading change
Be driver for strategical, tactical and operational work and targets
Ensuring delivery quality across areas of responsibility
Experience of leading teams is required. You are agile, dynamic and result focused leader who empower others to achieve the objectives. As a leader in our organization we expect you to be cooperative, transparent, user oriented and drive our business towards success.
You will report to the Manager of Stockholm Operations Support.
Competence
Previous experience working in a leading role for a Front Office or Help Desk is an advantage
People Leadership skills
Experience from working within a service organization is preferred
Knowledge in IT products, solutions and Network architecture
Excellent Communication & Presentation skills
Excellent English language skills
Experience and Behavior Requirements
People leadership skills
Track record of achieving organizational results in exciting environment
Experience from interacting with users
Experience in lean & agile ways of working and its implementation in large organizations
You are a teammate, building highly empowered teams with ability to encourage others
Believe in strength of diversity and gender equality.
Your demeanor is characterized by "one Ericsson"
The selection process is ongoing. Please send your application as soon as possible.
Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Publiceringsdatum2020-05-11Så ansöker duSista dag att ansöka är 2020-05-21
Klicka på denna länk för att göra din ansökanAdressEricsson AB
Metallvägen 65
19572 Rosersberg
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ericsson AB (org.nr 556056-6258)
Metallvägen 65 (
visa karta)
195 72 ROSERSBERG
Arbetsplats Ericsson Global ICT Center
Jobbnummer 5221097
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