Office 365 Support Specialist (F/M/D)

Essity / Supportteknikerjobb / Göteborg
Observera att sista ansökningsdag har passerat.

Visa alla supportteknikerjobb i Göteborg, Mölndal, Partille, Kungälv, Lerum eller i hela Sverige
Visa alla jobb hos Essity i Göteborg, Mölndal, Lilla Edet, Falkenberg, Stockholm eller i hela Sverige

.

EssityEssity is a leading global hygiene and health company dedicated to improving well-being through our products and solutions, essentials for everyday life. The name Essity stems from the words essentials and necessities. Our sustainable business model creates value for people and nature. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands, such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 48,000 employees and net sales in 2017 amounted to approximately SEK 109bn (EUR 11.3bn). The headquarters is located in Stockholm, Sweden, and the company is listed on Nasdaq Stockholm. More information at www.essity.com.

Overview
Do you want to become a key player in the transition to the Digital Workplace for the Essity users?
We are looking for an O365 Support Specialist to assist our customers with technical problems when using our products and services.
The O365 Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software.
This position is part of a global team of 8 persons and can be located in any of our Essity offices but preferably in Gothenburg, Sweden.

•

•
•

Main Tasks
Respond to customer queries (3rd line) in a timely and accurate way
Follow up with customers to ensure their technical issues are resolved
Monitoring of the Service Desk queue for the team
Share feature requests and effective workarounds with team members
initiatives to drive changes in relation to service levels
Identifying improvement areas and share with the team
Establishing good relationships with business users in all levels and within the Essity IT community

Key Competencies
Proven success in contributing to a multi geographic team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Experience in Exchange Online, Skype and in the administration of O365
Experience in troubleshooting
Multi-tasking abilities
Patience when handling tough cases
Fluent in English

Additional Information
We are looking forward to your application. Please apply in English online.
Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.

Varaktighet, arbetstid
enligt avtal enligt avtal

Publiceringsdatum
2019-03-01

Ersättning
• .

Så ansöker du
Sista dag att ansöka är 2019-03-15
Klicka på denna länk för att göra din ansökan

Kontakt
Lotta Thun

Företag
Essity

Adress
Essity
Mölndals bro 2
43131 Mölndal

Kontorsadress
Mölndals bro 2

Jobbnummer
4642718

Observera att sista ansökningsdag har passerat.

Office 365 Support Specialist (F/M/D)

Prenumerera på jobb från Essity