Norwegian Speaking Problem and Change Analyst
MultiMind Bemanning AB / Supportteknikerjobb / Stockholm
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hela Sverige MultiMind Bemanning AB offers staffing and recrutiment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
Our client is a company that offers a wide landscape of applications based on SAP SRM technology combined with fully self developed applications and modules connected and integrated via Web Methods.
It's Service Desk operates as the hub for the corporate applications and operations management group providing all customers both internally and externally a single point of contact (SPOC) for support.
Are you process oriented with focus on customer service?
As Problem and Change Analyst at Service Desk you will have the possibility to widen your business and technical knowledge on all company's applications.
The Problem and Change Analyst is the main interface and communication channel between the company and the customer local single point of contact (SPOC) and works together with all SPOCs during the incident life cycle and day-to-day operations.
You will be located at the Stockholm Office and will be part of a team which is continuously growing in a global perspective.
Your main responsibilities will be
• Provide 1st line support for customer single points of contact (SPOC)
• Troubleshoot and resolve incidents for all platforms according to ITIL Processes
• Report priority 1 incidents to Jour responsible and handle the communication to customers
• Be part of main release projects as the application responsible of the team
• Lead customers in using efficiently all functionalities of the applications
• Monitor documents flow and other key events for proactive incident management
• Work with continuous improvements of internal processes, routines and the development of new services for the customers
We are looking for a team player with
• Strong social and communication skills with focus on quality and time management
• Strong service and support experience
• Good analytical skills and a structured way of working with a client focus
• Ability to take own initiatives and to think outside the box
• Thrives in an international environment
• Results driven
Competencies
• Experienced Support Background, preferable with technical education
• Ability to train others in a pedagogical way
• Client and value adding mindset
• Open-minded, analytical and structured
• Project management experience
• It is a merit if you have experience in ITIL as best practice
Language skills
• Fluent in English and Norwegian
If you find this position interesting, please, apply as soon as possible!
Publiceringsdatum2012-09-27Arbetstider och omfattningFull-time
ErsättningFixed
Så ansöker duSista dag att ansöka är 2012-10-08
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktAline Khlebnikova, +46 8 21 67 26
FöretagMultiMind Bemanning AB
AdressMultiMind Bemanning AB
Kungsgatan 66
11122 Stockholm
Jobbnummer 1351503
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