Network L3 Consultant
Hcl Technologies Sweden AB / Supportteknikerjobb / Göteborg
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hela Sverige HCL is the world's largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden's highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers' business needs. As part of HCL's commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.
HCL's Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.
Job description and skills:
9-11 years experience in Network with L3 skill set:
Customer service skills and client focus
• Hands-on experience troubleshooting Cisco routers & switches,
• Knowledgeable in the following data circuit technologies MPLS, Ethernet, and POS
• Expert knowledge in service provider level networking with knowledge in TCP/IP, Routing Protocols
• EIGRP, BGP and MPLS technologies.
• Experience working on CoS, QoS, WRED and related quality of service parameters
• Good understanding of high availability fundamentals (HSRP and VRRP)
• Hands-on experience on Load Balancers - F5.
• Hands-on experience of LAN switching technologies: STP, Trunking, Ether channel
• Expert Knowledge of VPN technologies and IPSec and GRE protocols
• Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP
• Knowledge on Cisco Wireless.
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To provide support for on call escalations and doing incident & problem management
(3.) To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(5.) Work on value adding activities such Knowledge base update & management, Training fresher's, coaching analysts & conducting interviews/participation in hiring drives
(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Location: Gothenburg, Sweden
Employment type: Permanent employment
Personal skills:
You are flexible and positive. You have experience of working in a global organisations and with different cultures.
You should be able work different working hours and in shift. English is the company language, which requires you to both speak and write fluent in English.
For this duty you will get direct employment by HCL Technologies Sweden.
If you find the job interesting, we kindly ask you to send your CV to
Kavita.naker@hcl.com as soon as possible. The recruitment process is frequently ongoing.
Union representative is Christer Jonsson, Akademikerna:
christer.jonsson@hcl.com 0739-022728
You have been working with other cultures and in larger global organisations. You are flexible and open minded with a positive attitude.
The work place is in Gothenburg. You will be working in open landscape sitting office.
Varaktighet, arbetstid
För denna tjänst blir du anställd tillsvidare från första dagen med fast månadslön.
Publiceringsdatum2017-07-10Så ansöker duSista dag att ansöka är 2017-08-09
Ange följande referens när du ansöker: Network L3 Consultant
FöretagHcl Technologies Sweden AB
AdressHcl Technologies Sweden AB
Sveavägen 21 4TR
11134 Stockholm
KontorsadressSveavägen 21 4TR
Jobbnummer 3599518
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