Laboratory Engineer with a Customer Support twist
A3P Biomedical AB (publ) / Biomedicinjobb / Uppsala
2025-07-04
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hela Sverige Quality Engineer with a Customer Support twist at A3P Lab AB
A3P Biomedical is a Swedish diagnostics company specializing in advanced prostate cancer diagnostics. Our main product, Stockholm3, is a blood test for early detection of aggressive prostate cancer, with the potential to radically improve diagnostics and reduce mortality in one of the world's most common cancers. We are currently active in Switzerland, Germany, the UK, the US, Austria, Poland, Turkey, Sweden, Norway, and Finland.
To strengthen our operations, we are now looking for a Quality Engineer who also thrives in customer-facing tasks. You'll join a small, dedicated team in Uppsala, contributing both to our daily lab operations and to our customer support efforts. This is a role for someone who enjoys variety, takes pride in quality, and wants to make a real difference in men's health.
Your responsibilities Customer support via email and phone: assist new customers onboarding Stockholm3 and provide timely, high-quality support to existing customers.
Laboratory work, including: Registration of incoming samples and referrals
Performing analyses such as protein measurements, DNA extraction and genotyping (manual and automated pipetting)
Operating laboratory instruments and working closely with our Laboratory Information Management System (LIMS)
Result and quality control: ensure results meet high accuracy standards before delivery to customers
Continuous improvement: Drive internal projects to develop and refine our lab processes
Validation Leader: Lead validation and qualification projects within Lab operations
CAPA & Change Management: Coordinate and lead corrective actions and change activities to ensure compliance and effective implementation.
Work hoursFull-time. Daytime.
Required qualifications Licensed biomedical scientist (BMA), MSc or BSc in biomedicine, biotechnology or equivalent
Strong command of English, both written and spoken
Meriting qualifications Previous experience in customer support or client communication
Experience working in a clinical and/or accredited laboratory
Familiarity with quality systems and standards (e.g. GLP, GMP, IVDR, GDPR)
Experience in production, process validation and qualification, quality control, or customer training
Experience in CAPA and Change Management
Good understanding of Swedish (or willingness to learn)
Personal characteristics/qualifications: You enjoy helping and interacting with our customers, and communicate clearly and professionally
You are quality- and safety-conscious, knowing your work directly affects patients
You are accurate, responsible, and value documentation and traceability
You enjoy working both independently and in a team
You handle repetitive tasks with care and stick to established routines
You are flexible and remain calm when priorities shift
You contribute to a positive, collaborative team culture
You are a doer who takes initiative, solves problems, and ensures tasks are completed efficiently and with high quality
You have strong written communication skills and are confident producing clear, structured, and professional documentation and correspondence
At A3P Biomedical, you'll be part of an ambitious, entrepreneurial team with a global mission: to improve men's health and transform prostate cancer diagnostics. Your work will have real clinical impact. If you want to be part of a growing company that values collaboration, curiosity and precision, we'd love to hear from you
Learn more about us at A3P Biomedical
Submit your application in English no later than August 15. Selection and interviews are held continuously, so don't wait to apply - the position may be filled before the deadline.
This position is based at A3P Lab AB in Uppsala. Employment will be through A3P Lab AB, a subsidiary of A3P Biomedical AB.
Ersättning Månadslön Privat sjukvårdsförsäkring, Friskvårdsbidrag
Så ansöker du Sista dag att ansöka är 2025-08-15
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare A3P Biomedical AB (publ) (org.nr 559252-9100)
Arbetsplats A3P Biomedical AB
Kontakt Maria Jansson
maria.jansson@a3p.com Jobbnummer 9418222