IT support technician
Randstad AB / Supportteknikerjobb / Stockholm
2023-02-16
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hela Sverige Job description
It is a fast pace, constantly changing and with an aim to create a brand experience out of the ordinary. This role will be responsible for ownership and resolution of service calls reported to the IT Service Desk, as well as dealing with daily on-site user support. This includes the management of workplace related hardware for our customers' employees. PLEASE NOTE: This role requires the ability to work on-site in our customers head office in Stockholm/Frihamnen and that you are fluent in German, English and Swedish.
About the team: This position sits under the Head of IT Support who reports to the Global IT Director. This ensures quick decisions and the possibility to create real change.
Responsibilities
Timely response to IT-queries through calls, emails and self-service and resolve them remotely or at the office.
Act as the first point of contact for all IT support related queries.
Provide hardware & software support.
Ensure communication to management for all on-going critical incidents or escalations.
Help coordinating tickets end-to-end and managing customer expectations
Identify, capture, prioritize and isolate end user IT-related issues and provide resolution.
Ensure tickets are escalated as per the escalation matrix provided.
Contribute to knowledge base articles as in FAQ, training manuals and end user guidance documents.
Collaborating with internal departments to ensure swift solutions.
Research solutions either provided by technical teams or any search engine
Adhere to set standard processes and Service Desk procedures.
Log all Service Desk communications and document resolutions.
Follow the end user communication plan
Qualifications
Minimum 1-3 years experience from working with IT Support.
Experience from working with;
Google Workplaces
Azure AD
Office 365
Teamviewer
Iphone, Mac, PC
Experience from working with OnSite Support, software installations, case handling and troubleshooting
A strong customer service orientation.
Team player.
Ability to communicate with people in different layers of the organization.
Fluency in Swedish, English & GERMAN (English is the company language).
Bonus Points:
Experience in the retail industry. Basic understanding of ITSM processes.
Missing some of the skills? Do you not see yourself in all skills listed, but still feel a passion for the role? We believe in people who are interested in Flipping the Ladder. Please let us know why you would still be a good fit and what transferable skills would be applicable to this role from your past experience.
Experience
1-3 år
About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today's technology, we help people and organizations to reach their true potential. We call it Human Forward.
Ersättning Monthly
Så ansöker du Sista dag att ansöka är 2023-03-03
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "201426795".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Randstad AB (org.nr 556242-1718)
Arbetsplats Randstad
Kontakt Ulrika Francke
ulrika.francke@randstad.se +4670595 55 70 Jobbnummer 7455449
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