IT Service Desk Specialist with fluency in Mandarin to Acne Stud

Ants / Supportteknikerjobb / Stockholm
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Acne Studios is now looking for a Mandarin-speaking Service Desk Specialist to the IT operations team. This is a position where you will provide first line incident management for internal and external customers. It therefore requires a true passion for service and support, and a positive mindset! We offer you an international and creative environment where you will have a chance to grow and improve your service desk skills.

Who are you?

We are looking for a result and a customer-oriented person who wants to work in a tight team. You should have a technical interest and an eager to always learn more. As a co-worker at Acne Studios you should also have excellent communication and relationship-building skills.

About the role

Your primary responsibility will include incident and problem management that will come from customers inquiries via phone and e-mails. You will support users across offices, stores and warehouses operations world-wide. You will be specialized in the Asian market and support stores and offices in China and Japan which means that working hours might reflect the office hours in that region.

This role also includes hands-on and remote fixes, including installing and upgrading software, installing hardware and technical configuring systems and applications. As a Service Desk Specialist, you will amongst others perform onboarding and offboarding of users, create e-mail accounts and group memberships while configure new user workstations and laptops.

Requirements

High School Diploma

Fluent in English, written, oral and interpersonal communication skills

Fluent in Mandarin both written and oral

Experience with general PC and Mac hardware and communication devices

Client-facing skills and the ability to establish contact with departments on all levels

Meriting with

Experience from customer service or technical support in a related field

Knowledge in Japanese

Experience with modern ITSM and ITIL processes and techniques

Knowledge and experience working in environment with Microsoft AD/Office 365/Windows Client and Server OS, Mac OS X and other related products and services for the business

The position reports to the Service Delivery Manager and will be based at Acne Studios headquarters in Stockholm. Travelling may occur.

As we interview candidates continuously, we kindly ask you to submit your application as soon as possible. If you have any questions don 't hesitate to contact leon.judovic@acnestudios.com

Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse

Publiceringsdatum
2019-03-25

Ersättning
Lön enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2019-09-11
Klicka på denna länk för att göra din ansökan

Kontakt
Leon Judovic leon.judovic@ants.se

Företag
Ants

Adress
Ants
Erstag 1c- 9 tr
11628 Stockholm

Kontorsadress
Erstag 1c- 9 tr , Stockholm

Jobbnummer
4687908

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