Global customer care in Gothenburg!
Manpower AB / Butikssäljarjobb / Göteborg
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hela Sverige Are you a service professional and skilled in delivering the best customer experience possible? Do you have a background in a service profession and have the will to advance within this field? Perfect - you might be who we are looking for! Keep reading and send your application today, interviews are held continuously, and the position might be filled before the end date.
As a Global Customer Care agent, your role will involve helping the company's consumers from all over the world working with 1st line support cases. You will also provide support and knowledge to local cars representatives globally. It is a high-paced environment where you will have a lot of responsibilities. Your day to day duties will include answering emails and phone calls from customers, as well as internal departments. You will also be involved in projects to help develop the customer care infrastructure. Here you will have the opportunity to work in a tight group where teamwork is a key component to their success. The working hours will start off at 8 to 5 but will move to 9:00 to 23:00 Monday to Friday and 9:00 15:00 Saturday & Sunday on rotating shift.
Responsibilities:
* Working with 1st line support cases, over email and phone.
* Being in contact with different markets and actively working to improve customer service, worldwide.
* Developing and maintaining working relationships with appropriate individuals or groups globally to ensure success in the daily activities.
* A lot of your cases will need high level problem solving and excellent customer service.
* Working in different projects to help develop the customer care infrastructure.
The assignment is through Manpower and you will initially be hired as a Manpower employee. The assignment will be between February 2019 to December 2019 with good opportunities for extension or development within the company.
Who are we looking for?
First and foremost, we are looking for someone with knowledge and experience of customer service. We would like that you have experience in working with service in some capacity, even if your background might not be in classic customer service. You are a capable multi-tasker and an excellent team player!
Requirements:
* Native or close to native English is required, both verbally and in writing. Experience of using business English is preferred.
* Excellent problem-solving skills and a lateral thinker
* To be a decisive decision maker
* To have the right to work within Sweden
* Have the possibility to start a new employment immediately
Ideal qualities:
* Experience from working with service. If you have worked in costumer support that is highly meriting.
* Education within Communications
* An understanding of intercultural communication
What can Manpower offer you?
You will get an opportunity to build your career through Manpower, one of Sweden's largest and best employers. When you become a Manpower employee you will benefit from our enormous network that will give you stability and insurance in your career. We care about your career and want to give you every opportunity to grow through your assignment.
How do you apply?
It's easy! Just push the apply button and you're on your way. Note that we do NOT accept application through email or mail. Selection and interviews will be held continuously.
Any more questions?
You can find most of your answers through Frågor och svar
You can also contact me on
josef.bergquist@manpower.seIf you have technical questions regarding your application you are welcome to contact Manpowers Webbsupport, 020-26 51 00.
We look forward to your application!
Varaktighet, arbetstid
Heltid Contract
Publiceringsdatum2019-02-06ErsättningNot Specified
Så ansöker duSista dag att ansöka är 2019-02-20
Ange följande referens när du ansöker: 190667ac-5dbe-
Klicka på denna länk för att göra din ansökanKontaktJosef Bergquist
Josef.Bergquist@manpower.seFöretagManpower AB
AdressManpower AB
41104
41104 1480
KontorsadressLilla Bommen 5A
Jobbnummer 4598426
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