German/Swedish Speaking Service Desk Specialist
MultiMind Bemanning AB MultiMind Bemanning AB / Kontorsjobb / Stockholm
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hela Sverige MultiMind Bemanning AB offers staffing and recrutiment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
Our client is one of the world’s leading providers of consulting, technology and outsourcing services. The company is present in more than 40 nations and employs over 110,000 people worldwide.
They have a compelling business idea and a business plan, as well as an exciting customer base. You will be offered an open environment in top surroundings together with a team of the most competent and professional colleagues. There are opportunities for personal development in a dynamic business environment.
Your Role
As a Service Specialist you will act as the face and the voice of the company, communicating with customers, receiving and managing all forms of customers' inquiries and participating in the monitoring of various systems and processes.
In this position you will learn how all systems and applications work as well as how to use them in different set-ups, new implementations and upgrades.
Your Responsibility
Service Requests:
• Receive and handle incoming emails and telephone calls
• Manage reported issues, actively taking part in their resolution
• Be in constant contact with other departments in order to resolve customers’ requests
Information handling:
* Gather all information necessary for requests
• Create and maintain manuals for internal use
• Gather and forward information on new releases, solutions and other support related data
• Update and train colleagues and new recruits
• Inform other departments about customers’ requirements or questions that are not related to support
Your Profile
• You have an interest in both Customer Services and IT. Issues you’ll be working with can range from very simple to quite complex
• A high level of communication skills
• You are an initiative-taker and get motivated by solving problems
• You are a reliable and responsible team-player, always ready to lend a hand and share your experiences
• A positive mind-set with a “can-do†attitude, a willingness to always learn more and look for solutions
Requirements
• Fluency in English, German and Swedish both written and oral is required. Any other language skills are meriting
• Experience with systems and/or applications' support (merit)
• University degree in IT/Informatics (merit)
If this opportunity appeals to you please send your CV and application letter as soon as possible. Interviews are being conducted continuously throughout the recruitment process.
Publiceringsdatum2012-11-01Arbetstider och omfattningFull time
ErsättningPermanent
Så ansöker duSista dag att ansöka är 2012-11-16
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktIsabelle Rzewuski, +46 8 21 67 01
FöretagMultiMind Bemanning AB MultiMind Bemanning AB
AdressMultiMind Bemanning AB MultiMind Bemanning AB
Kungsgatan 66
11122 Stockholm
Jobbnummer 1380992
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