German Collections & Dispute specialist - Global Online Experien
Volvo Personvagnar AB / Kundservicejobb / Stockholm
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hela Sverige Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable, and safe way. We are committed to simplifying our customers' lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars' continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.
What we offer
As Global Online Business grows with more markets and products, we are setting up a new central team that will manage collections and disputes with our end customers for our European markets. Your task will be to for German and English-speaking countries perform the entire dunning and overdue collection process as well as manage, investigate, and solve customer disputes. As this is a new team, you will be part of setting processes and structures from scratch and make sure Volvo Cars deliver excellent customer service. In your role, you will be in the middle of complex issues and daily talk with many stakeholders and teams.
What you 'll do
In this role, you will support our customer care call center and finance teams and drive improvement projects and support new implementations. The role also includes document processes and provide input to the digital development and test new system functionality
You and your skills
We are looking for people who take accountability, both for their own direct area of responsibility, and the success of the team. Who dare being bold, in a thought-through way, with integrity, and curiosity as guiding stars and who always focus on the customer. To succeed, we believe that your background and skills include:
* Being fluent in English and German.
* Experience within a customer-facing role.
* Excellent communication skills and ability to provide a great customer experience.
* Higher education
It is also seen as beneficial if you have worked with operational and customer processes in an international company.
Location
HQ Gothenburg or Stockholm
Contact & Application
Please apply via the link no later than September 19th, 2021. Applications and CVs will not be accepted via email and in this recruitment, we use qualifying questions and will therefore not require any cover letter.
If you have any questions regarding the recruitment process you are welcome to contact Senior Recruiter Lisa Eldén at
elden.lisa@volvocars.com or if you have questions regarding the position please contact Isabelle Taube at
isabelle.taube@volvocars.com.
Varaktighet, arbetstid
Full Time Permanent
Publiceringsdatum2021-08-30ErsättningUndefined
Så ansöker duSista dag att ansöka är 2021-09-19
Klicka på denna länk för att göra din ansökanFöretagVolvo Personvagnar AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "52376-36478115".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar AB (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Jobbnummer 5929361
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