Finnish-speaking Customer Service Experience Specialist Henkel
MultiMind Bemanning AB / Kundservicejobb / Stockholm
2025-10-13
Visa alla kundservicejobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos MultiMind Bemanning AB i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige We are looking for a Finnish-speaking Customer Service Experience Specialist to join Henkel 's office in Stockholm. This is an exciting permanent position through direct recruitment, offering the opportunity to become part of Henkel 's dynamic and international team.
About the Role
In this role, you will support Henkel 's Finnish B2B customers within the industrial segment, ensuring smooth order handling, on-time deliveries, and outstanding service. You 'll join a friendly, collaborative team of eight colleagues who share a passion for great customer experience, teamwork, and continuous improvement.
This is an excellent opportunity for someone who thrives in a dynamic, international environment and enjoys building relationships while solving problems efficiently.
Key Responsibilities
• Handle customer inquiries via email and phone (mainly email).
• Manage orders and deliveries to ensure high customer satisfaction.
• Monitor and follow KPIs for response time and case resolution.
• Maintain accurate records in SAP and Salesforce.
• Provide excellent service and support to Finnish-speaking customers.
What we 're Looking For
• Fluent in Finnish (spoken and written).
• Fluent in English (Henkel 's internal language).
• Swedish or other Nordic languages are a plus.
• Strong communication and problem-solving skills.
• A team player with a positive attitude and flexibility.
• Comfortable working in a fast-changing environment.
• Experience with customer service, SAP, or Salesforce is an advantage - but not required. The right attitude and willingness to learn matter most!
Why Join Henkel?
Henkel is a global leader in innovation and sustainability, offering trusted brands and technologies across industrial and consumer sectors. Joining Henkel means being part of a company that values teamwork, growth, and long-term career development.
You 'll be part of a supportive environment where you can learn, grow, and make a real impact.
What Henkel Offers
• 25 vacation days per year
• Collective agreement and strong employee benefits
• Wellness allowance (3,000 SEK/year)
• Flexible SmartWork policy (60% office / 40% remote)
• 37.5-hour work week
• Pension and insurance benefits
• Employee stock purchase program
• Possibility to work up to 30 days per year from abroad (e.g. Finland)
• Modern office in central Stockholm
Interested?
If you are a positive, service-minded team player who speaks Finnish and wants to grow within a global company, we would love to hear from you!
Please apply by submitting your CV in English.
Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2025-11-07
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare MultiMind Bemanning AB (org.nr 556782-9931),
https://www.multimind.se/ Kontakt Rekryteringskonsult
Marin Djurhuus Jóhannudóttir
marin.johannudottir@multimind.se Jobbnummer 9552789